Openreach has set out a package of measured broadband offers designed to help providers compete more effectively in an increasingly competitive market, support better value for their customers and encourage take-up of Full Fibre services across the UK. The offers are intended to give providers more flexibility to compete for customers – particularly where competition is strongest – and support upgrades away from older, […]
Point Topic has released its regular update on fixed broadband availability in the UK, tracking the progress to the end of Q1 2026. The analysis is based on its broadband availability dataset which covers all 1.7 million UK postcodes. Key headlines include: At the end of Q1 2026, the overall FTTP coverage, including Openreach FTTP network, […]
NiCE has announced that Openreach, a unit of BT, has deployed proactive AI agents from NiCE Cognigy to redesign customer engagement across 15 million customer journeys during one of the UK’s largest digital infrastructure transformation programs. By shifting from reactive management to AI-driven proactive engagement, Openreach is delivering a more seamless broadband upgrade experience at […]
The availability of full-fibre broadband almost everywhere will lay the foundations for productivity gains across the UK, according to Ofcom, which has finalised plans for how it will enable further competition and investment in the sector. Ofcom’s Telecoms Access Review, which builds on the regulator’s 2021 overhaul of how it regulates Openreach, sets out the […]
BT Group has announced leadership succession within its Openreach and BT International units. Openreach Deputy CEO Katie Milligan will become the CEO on April 1st. She succeeds Clive Selley, who will become CEO of BT International. He succeeds Bas Burger who has decided to leave BT after 18 years of service, including nine years on […]
BT has reported Q3 adjusted revenue of £5 billion (€5.75bn), down 4 per cent year-on-year attributed to service revenue declines, lower equipment revenue, handset trading, in Consumer and Business and the impact of divestments. Q3 adjusted UK service revenue stood at £3.8 billion, down 2 per cent. The telco saw more than 1 million premises […]
Openreach has appointed Garret Kavanagh as its new Managing Director for Complex Engineering, effective from April 1st. Garret began his career as an engineering graduate at BT Group in 2006 and, since then, has built deep experience across a number of field operations and service delivery roles. For the past four years he has led […]
As UK digital infrastructure provider Openreach marked its 20th birthday on January 11th, it noted that the nation’s Internet habits have hit new heights – streaming, working, gaming and living online like never before. For the first time, Openreach’s Full Fibre network is carrying more data than old-school copper and hybrid fibre technologies, with millions […]
Openreach has announced the appointment of James Lowther as its new Managing Director for Commercial, effective January 2026. Lowther will join the Openreach Executive team and report to Deputy CEO, Katie Milligan, as the company strengthens its leadership during a pivotal period for the UK broadband market. Lowther brings more than 20 years of experience […]
UK digital infrastructure provider Openreach has exited the Deddington Exchange in Oxfordshire, making it the first of 4,600 exchanges across the UK to be fully de-commissioned as part of a nationwide shift from copper networks to digital full fibre infrastructure. Deddington also becomes the first UK location to see the closure of BT’s copper based […]