Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The media regulator says that it has “seen signs” that companies have improved the way they deal with complaints. Customer satisfaction with complaints handling for mobile (61 per […]
Last week the UK’s High Court rejected an application by cellular operator EE (which was acquired by BT in 2016) for an interim injunction against London-based speciality satellite operator Avanti Communications. The application concerned Avanti’s alleged threat to withdraw its satellite links for EE, unless EE agreed to a “substantially increased fee rate” for its […]
Ofcom has published the latest figures for complaints the media regulator received about the UK’s major telecoms and pay-TV providers. These figures cover the period from October to December 2024 and represent complaints made by customers about their broadband, pay-monthly mobile and pay-TV services. Overall, during this period the numbers of complaints decreased slightly remained […]
Hyperoptic, the UK’s alternative full fibre broadband provider, was crowned ‘Best Telecoms Innovation’ provider at the annual Uswitch Telecoms Awards, pipping industry giant EE. The accolade, specifically recognising Hyperoptic’s Managed Wi-Fi Solution, was decided by a panel of experts from across consumer technology industries. Hyperoptic was also highly commended in the Regional Broadband Provider of […]
5G standalone, the UK’s most reliable mobile technology, is being made available to customers in more towns and cities across the UK following major upgrades by mobile operator EE. Having launched 5G standalone in September 2024, EE continues to expand the UK’s most advanced network, which will be available to over 28 million people across […]
Ten government-funded mast upgrades have now been activated in Scotland as part of the Shared Rural Network (SRN) – a programme brokered by the UK government and joint-funded with mobile network operators to improve mobile coverage in rural areas. Across the whole of the UK, 39 masts are now live as part of the SRN. […]
Ofcom has published the latest figures for the complaints it has received about the UK’s main broadband, mobile and pay-TV services. These figures cover the third quarter of 2024, from July to September. During this quarter, there was a slight decrease in the number of complaints we received compared to the previous quarter (from April […]
Wembley Stadium now has its own dedicated 5G standalone mobile network after EE completed major upgrades at the spiritual ‘home of football’. Football fans attending England Women’s UEFA Nations League match against reigning world champions Spain on February 26th will be the first people in the UK to experience Wembley’s enhanced in-stadium connectivity, as the […]
RootMetrics, an Ookla company, has revealed the findings of its bi-annual UK State of the Mobile Union report. As competition among UK mobile network operators continues to heat up, 5G availability saw continued improvement from all four operators, but the fastest 5G speed experience still remains undecided in H2 2024. In the second half of 2024, […]
BT Group has reported Q3 Adjusted revenue of £5.2 billion (€6.2bn), down 3 per cent year-on-year mainly attributed to continued challenging non-UK trading conditions in its Global and Portfolio channels and weaker handset trading in Consumer, offsetting the impact of FTTP growth in Openreach and price increases. Allison Kirkby, Chief Executive, commenting on the results, […]