EE has announced a new suite of smartphone services for parents and their children, as it becomes the UK’s first major network provider to unveil a range of under 18s smartphone plans, in-store appointments offering online safety support, and new digital resources to provide guidance to parents ahead of the next school year. The new […]
Ofcom’s Mobile Matters research report puts people’s experiences of using mobile networks across the UK under the microscope, based on crowdsourced data collected between October 2024 and March 2025 by Opensignal. The analysis showed that 71 per cent (a year-on-year decrease of 7 percentage points) of cellular network connections were on 4G, 28 per cent on […]
Thirty government-funded mast upgrades have now been activated in Wales as part of the Shared Rural Network (SRN) – a programme brokered by the UK government and joint-funded with mobile network operators to improve mobile coverage in rural areas. Across the whole of the UK, 56 masts are now live as part of the SRN. […]
EE has announced its next Tech Drop offer: the Sony KD-50X75WL 50” 4K Android TV, available for £369 (RRP £499) – delivering a £130 saving on a top-tier home entertainment upgrade. Due to go live on July 18th, the deal is available exclusively via the EE App and is open to all UK consumers, regardless of network. Stock is limited and will […]
London Tube users can now stay connected via high-speed 4G and 5G on new sections of the network as Transport for London (TfL) and Boldyn Networks (Boldyn) complete further installation works to expand mobile coverage on the network. Mobile coverage has been expanded along the Northern line with the tunnelled section between Balham and South Wimbledon […]
EE, the UK broadband provider, has unveiled Stream Mode – the latest innovation in its WiFi Enhancer service. Stream Mode intelligently prioritises a customer’s favourite streaming apps, helping them enjoy smooth streaming even when the entire household is online. Available exclusively on EE, Stream Mode is switchable setting within the EE app. It prioritises streaming […]
Mobile connectivity in Central London is set to improve as EE and Ontix install 80 small cells across the City of Westminster. The new miniature mobile masts are supporting both 4G and 5G traffic to enhance the reliability and high-speed connectivity of London’s best mobile network in one of its busiest areas. The collaborative project […]
Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The media regulator says that it has “seen signs” that companies have improved the way they deal with complaints. Customer satisfaction with complaints handling for mobile (61 per […]
Last week the UK’s High Court rejected an application by cellular operator EE (which was acquired by BT in 2016) for an interim injunction against London-based speciality satellite operator Avanti Communications. The application concerned Avanti’s alleged threat to withdraw its satellite links for EE, unless EE agreed to a “substantially increased fee rate” for its […]
Ofcom has published the latest figures for complaints the media regulator received about the UK’s major telecoms and pay-TV providers. These figures cover the period from October to December 2024 and represent complaints made by customers about their broadband, pay-monthly mobile and pay-TV services. Overall, during this period the numbers of complaints decreased slightly remained […]