Advanced Television

Virgin Media

Virgin Media O2 hits digital inclusion milestone with 1m people connected 

Virgin Media O2 has helped close the digital divide by providing one million people with free data, devices, and greater access to its network in rural areas. The company has achieved its ambitious five-year goal to help tackle digital exclusion as part of its 2022 to 2025 sustainability strategy, the Better Connections Plan. It has connected people experiencing digital exclusion with a range of comprehensive programmes and pioneering partnerships that have provided targeted and long-lasting support, helping them to get online […]

March 27, 2026

O2 offers free 5G+ upgrade

O2 customers can now access faster, more powerful mobile speeds with the rollout of 5G+ across more than 700 towns and cities, available on O2 as standard and at no extra cost. The rollout of 5G+ means O2 customers with a compatible device and SIM (purchased from 2024 onwards or an eSIM) can experience the full power of O2’s 5G service, including enhanced coverage […]

March 11, 2026

Virgin Media O2 appoints Melcon as CFO

Virgin Media O2 has announced David Melcon as the company’s new Chief Financial Officer, starting on April 2nd. Melcon joins Virgin Media O2’s Executive Leadership Team with more than 25 years of telecoms experience, most recently as CFO of Vivo (Telefónica Brazil). During his decade long tenure at Vivo, Melcon played a key role in shaping […]

March 4, 2026

VMO2 drops 16.7k broadband subs in Q4

Virgin Media O2 (VMO2)’s Q4 2025 results show that the UK’s telco’s gigabit broadband network increased its coverage by 115,100 premises in the quarter, while related customers fell to total 5,687,600 (down by 16,700 in Q4 vs an increase of 60,800 in Q3). The company’s mobile base grew and 5G outdoor population coverage reached 87 […]

February 18, 2026

Virgin Media O2 circles Netomnia

European telco giants Telefónica and Liberty Global, the joint owners of Virgin Media O2, have partnered with private equity firm InfraVia Capital to acquire alternative full fibre broadband network Netomnia, according to FT. The deal, valued at £2 billion (€2.3bn), would combine Netomnia’s fibre build with nexfibre’s footprint and parts of Virgin Media O2, creating […]

February 3, 2026

O2 upgrades Stamford Bridge

O2 has upgraded its mobile network in and around Stamford Bridge – home of Premier League football club Chelsea – strengthening connectivity for customers attending fixtures and events at the stadium. With more than 40,000 fans attending home games during the football season, the capacity boost offers a more reliable experience at peak times – […]

January 15, 2026By Nik Roseveare

AI helps Virgin Media O2 avoid over 1m call transfers

Virgin Media O2 saved customers a collective 1.45 billion seconds of their time last year – equivalent to more than 24 million minutes or more than 400,000 hours – after introducing AI and upskilling teams to improve how the company handles customer phone calls. Together, these improvements led to the company reducing call transfers by […]

January 15, 2026

Tubi launches on Virgin Media TV in UK

Tubi, Fox’s ad-supported streaming service, is now available on Virgin Media TV in the UK, making its catalogue of over 60,000 movies and TV episodes accessible to more households, at no extra cost. With the addition of Tubi, Virgin Media customers can now explore a wide range of content that includes everything from fan-favourites and […]

December 3, 2025

Ofcom fines Virgin Media £23.8m for telecare failiures

Ofcom has fined Virgin Media £23.8 million (€27.1m), after it disconnected telecare customers during its programme to migrate customers to digital landlines. Virgin Media notified Ofcom about a number of incidents related to the migration of telecare customers in November and December 2023. As a result, the media regulator launched an investigation to establish whether […]

December 1, 2025

Virgin Media O2 upgrading customers to WiFi Hub 5

Virgin Media is starting to upgrade customers with Hub 3 and Hub 4 WiFi routers to its newer, more advanced Hub 5 at no extra cost. The upgrade aims to boost customers’ broadband performance around the home, making it smoother and more reliable, with the roll out benefitting thousands of customers before the end of […]

October 17, 2025