O2 has upgraded its mobile network in and around Stamford Bridge – home of Premier League football club Chelsea – strengthening connectivity for customers attending fixtures and events at the stadium. With more than 40,000 fans attending home games during the football season, the capacity boost offers a more reliable experience at peak times – […]
Virgin Media O2 saved customers a collective 1.45 billion seconds of their time last year – equivalent to more than 24 million minutes or more than 400,000 hours – after introducing AI and upskilling teams to improve how the company handles customer phone calls. Together, these improvements led to the company reducing call transfers by […]
Tubi, Fox’s ad-supported streaming service, is now available on Virgin Media TV in the UK, making its catalogue of over 60,000 movies and TV episodes accessible to more households, at no extra cost. With the addition of Tubi, Virgin Media customers can now explore a wide range of content that includes everything from fan-favourites and […]
Ofcom has fined Virgin Media £23.8 million (€27.1m), after it disconnected telecare customers during its programme to migrate customers to digital landlines. Virgin Media notified Ofcom about a number of incidents related to the migration of telecare customers in November and December 2023. As a result, the media regulator launched an investigation to establish whether […]
Virgin Media is starting to upgrade customers with Hub 3 and Hub 4 WiFi routers to its newer, more advanced Hub 5 at no extra cost. The upgrade aims to boost customers’ broadband performance around the home, making it smoother and more reliable, with the roll out benefitting thousands of customers before the end of […]
Virgin Media customers are benefiting from faster installations after the operator rolled out new training for 1,000 frontline technicians to improve customers’ joining experience. Now live across all nexfibre full-fibre connections, with plans to be rolled out more widely over the coming months, the project ensures that technicians arrive with all the tools and equipment […]
Virgin Media O2 has announced the successful switch-on of its Giga Site in Paddington, London, utilising newly acquired spectrum and marking a step forward in delivering more reliable mobile connectivity across the UK. The new Giga Site combines low, mid and high-band spectrum with Nokia’s new dual-band massive MIMO technology, which uses a large number […]
Virgin Media O2 and environmental charity, Hubbub, has revealed that more than a quarter of a million people have been reached by the pair’s Time After Time fund which helps to tackle electronic waste and give unused tech a second life. The results show how local communities across the UK are addressing this significant environmental […]
O2 is upgrading its mobile network at 22 Haven holiday sites around the UK this summer. The upgrades, delivered in collaboration with connectivity infrastructure-as-a-service provider Freshwave, are part of O2’s Mobile Transformation Plan, which aims to future proof its mobile network and improve connectivity in high-demand areas across the UK. The first four upgraded sites, including Thornwick […]
As the Premier League returns, Virgin Media O2 has released research which reveals that two thirds (66 per cent) of Fantasy Football players will be turning to AI to gain an advantage this season. Younger fantasy football managers are set to embrace AI the most, with 79 per cent of those aged 25 to 34 […]