Ofcom has published the Q3 2025 figures for complaints the media regulator has received about the UK’s major providers of mobile, broadband and pay-TV services. Covering quarter from July to September 2025, the figures show that complaints remained similar to the previous quarter – with complaints about broadband, landline, mobile and pay-TV all staying at […]

Ofcom has  approved Telefónica UK’s (VMO2) request to vary its licence to allow it to provide satellite connectivity to standard smartphones in the UK. This is the first licence variation of its kind to be approved by Ofcom. The media regulator has also made the final regulations to support the rollout of new services powered […]

More than half of UK broadband customers are paying £30 (€34.42) or more per month for their service, according to research from Hyperoptic, with nearly one in five paying £40 or more. The findings come as Ofcom reports that 1.6 million people switched broadband or landline provider in the past year following the introduction of […]

The UK’s Information Commissioner’s Office (ICO) has opened formal investigations into X Internet Unlimited Company (XIUC) and X.AI LLC (X.AI) covering their processing of personal data in relation to the Grok artificial intelligence system and its potential to produce harmful sexualised image and video content. It has taken this step following reports that Grok has […]

Over 1.6 million customers have switched landline or broadband provider using One Touch Switch process since it launched a year ago, reports media regulator Ofcom. One Touch Switch allows simple switching for broadband and landline customers, regardless of which network they are with. Under a ‘one touch’ process, customers now only have to contact their […]

Would–be global cellular connectivity supplier AST SpaceMobile, now with six satellites in orbit and a seventh planned to launch later in February, is forecast to see revenues growing to $685 million (€573.8m). The estimates come from wealth management and investment firm William Blair in a report on January 27th. William Blair has rated AST as […]

Ofcom is inviting views on the impact of artificial intelligence (AI) on the experience of telecoms customers. “As the communications regulator, we have a role to play in supporting responsible innovation and the adoption of new technologies, where they can benefit people and businesses. While the use of AI is not new for the telecoms sector, there […]

Ofcom is launching a consultation on its proposed code of practice setting out the recommended actions that connected TV (CTV) providers can take to ensure that public service broadcasters’ (PSBs) online players, and the public service content and public service channels they include, are prominent on their platforms. The code of practice also includes recommendations […]

The UK’s independent online safety watchdog, Ofcom, has opened a formal investigation into X under the UK’s Online Safety Act, to determine whether it has complied with its duties to protect people in the UK from content that is illegal in the UK. Ofcom notes that there have been deeply concerning reports of the Grok […]

Ofcom has proposed the next steps in plans that would see mobile masts and Wi-Fi routers in different locations, for the first time, be able to use parts of the same frequency band to transmit their signals, unlocking significant benefits for households, businesses and the wider UK economy. Historically, mobile and Wi-Fi services have had […]