CSG recently surveyed 1,000+ consumers across the US, UK, France, Australia and Germany regarding how they interact with AI-enabled support tools when contacting their communications service providers (CSP) and the effectiveness of those tools from the consumer perspective and its impact on loyalty. Across all regions, 85 per cent of respondents would prefer to use […]

Research from audit, tax and consultancy firm RSM UK has found that almost all media businesses surveyed (99 per cent) have made redundancies over the past 12 months. Despite this, more than half (60 per cent) have found recruitment challenging over the past year. Mandy Girder, head of media industry, RSM UK, commented: “As new […]

Insight TV, the Millennial-focused global channel operator, and content producer, has announced the addition of Lisette Schlippe to its team in the role of Commissioning Editor. Schlippe arrives at Insight TV from Red Bull Media House, where she served as the Head of Global Content Partnerships. Schlippe’s background also includes time as Director of Content […]

As the second-largest market in the digital advertising space, the social media ad industry has significantly grown over the years. With an estimated 4.9 billion social media users across the world and over 90 per cent of marketers using social media to promote brands and reach customers, it’s little wonder this type of advertising has […]

A poll of 1,000 adults aged 18 to 35 found almost a third (32 per cent) still have their phone bill paid for by their parents, while 35 per cent also use their logins to TV streaming services. Other bills paid for by the bank of mum and dad include utility bills (30 per cent), […]

Rocky, the 1976 boxing movie written by and starring Sylvester Stallone is America’s favourite indie movie of all time, according to a poll of streaming subscribers conducted by Bitcentral’s ViewNexa, the unified workflow solution. The findings come from the company’s new report How to follow the audience: the challenges and opportunities in today’s streaming market. […]

Results from a recent Kagan US Consumer Insights survey show that the use of digital entertainment among younger Americans (Gen Z adults and millennials) and older Americans (baby boomers and seniors) is profoundly different. Gen Xers tend to bridge the gap, which makes them part of everyone’s target market. Among the key findings: Baby boomers/seniors […]

Findings from subscription management and billing platform Recurly suggest that UK consumers have an appetite for subscription services, but are demanding in their criteria for continued loyalty. The company’s report, State of Subscriptions: What Consumers Want, explores consumer subscription spend and trends across key markets. Despite the cost-of-living crisis, the data paints a positive picture […]

Millennials have ripped up the parenting rulebook when it comes to raising their own Gen Alpha children, according to a study by kids and family insight company Beano Brain. Findings from the year-long study based on more than 200-hours of face-to-face interviews and a survey of 2,000 parents are published in a white paper titled […]

Samba TV, a provider of television technology and omniscreen advertising and analytics, has announced findings from a survey conducted in tandem with global research firm HarrisX. The survey of more than 2,300 US adults who are registered to vote in November offers a window into the future of political engagement. In both ten key battleground […]