Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The media regulator says that it has “seen signs” that companies have improved the way they deal with complaints. Customer satisfaction with complaints handling for mobile (61 per […]

Openreach has connected the first homes and businesses to ultra-fast broadband speeds in 38 of some of the country’s hardest to reach rural communities – thanks to a deal between Openreach and the UK Government. Rural communities now able to access ultra-fast broadband speeds, include: Lacock and Broad Hinton in Wiltshire; Dane End in Hertfordshire; […]

Eighty-four per cent of UK premises are able to get gigabit-capable broadband, according to new Ofcom data, meaning internet companies are on track to meet the UK Government’s initial target of 85 per cent Gigabit coverage by the end of 2025. The figures, which come from Ofcom’s Connected Nations Spring update, show that in January […]

Novaspace has released the third edition of Universal Broadband Access, highlighting satellite’s role in expanding global connectivity. As of 2024, satellite broadband services can reach more than 780 million people – unlocking an addressable market opportunity of over $320 billion (€281.6bn) through 2033. “Satellite services are essential for achieving universal access, especially in areas where […]

A new data throughput record has been set by DE-CIX, the Internet Exchange (IX) operator. On April 8th at 15:10 ET a grand total of 25 terabits per second (Tbit/s) of peering traffic was pumped through DE-CIX Internet Exchanges (IXs) worldwide. This represents more than a doubling of global peering traffic at DE-CIX since 2020, […]

Parks Associates’ consumer research finds internet service providers (ISPs) are the dominant channel for home networking equipment, with 71 per cent of US consumers with home Internet reporting that they received their router/gateway from their ISP. The research, from the firm’s Home Networking Products: Mesh, Wi-Fi 7, and the Competitive Landscape examines consumer awareness of […]

SNS Telecom & IT’s latest market research report predicts that service revenue associated with MCPTT and broadband PTT subscriptions over commercial mobile operator and critical communications broadband networks will surpass $12 billion by the end of 2028. MCPTT (Mission-Critical PTT) is an evolution of PoC or PTToC (PTT-Over-Cellular) technology aimed at meeting or exceeding the […]

People who face barriers or difficulties when online can experience poorer mental and physical health, miss out on work opportunities and become socially excluded, according to a report commissioned by Ofcom. Research suggests that 2.8 million people (5 per cent of the UK population) do not have access to the internet at all – although […]

A new broadband mapping toolkit covering connectivity across UK Local Authorities (LAs) reveals significant disparities in digital infrastructure, with key challenges hindering progress in improving digital access and inclusion. While gigabit broadband rollout is advancing through Project Gigabit and market-led initiatives, many areas remain underserved, and mobile coverage gaps persist.  Oliver Johnson, CEO at Point […]