Virgin Media O2 launches Responsible Business Plan with new ESG targets
May 12, 2026
Virgin Media O2 is pledging to help 500,000 low-income households stay connected as part of its new ESG strategy, the Responsible Business Plan.
Through the new strategy, the operator is embedding ESG into every aspect of the business, taking greater ownership over the full lifecycle of its operations – from how its network is built and run, to the impact its products and services have on people’s lives.
This includes reducing its environmental impact, making connectivity accessible, supporting customers to navigate the digital world safely, and keeping technology in use for longer.
It comes as Virgin Media O2 also marks the achievements of its 2022-2025 ESG strategy, the Better Connections Plan. The strategy has played a pivotal role in tackling digital exclusion, supporting people to recycle, reuse and buy refurbished devices, and has helped Virgin Media O2 make significant progress on its journey to achieve net zero carbon emissions by the end of 2040.
Responsible Business Built In
Virgin Media O2’s new Responsible Business Plan has four key focus areas: Climate, Connection, Control, and Circularity.
Backed by ambitious targets, each area is designed to drive the greatest impact – from cutting carbon, to using its products, services, and pioneering programmes to transform lives.
Lutz Schüler, CEO of Virgin Media O2, said: “Our Responsible Business Plan is more than a strategy – it’s how we do business. It’s built into every decision we make, how we treat our customers and employees, and the products and services we provide to people across the country. Whether it’s cutting carbon and working towards net zero, helping even more low-income households stay connected, or giving technology a second life – Virgin Media O2 is committed to being a trusted business and a force for good in people’s lives.”
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