Liberty Global has reportedly offered voluntary redundancy to around 800 of its 1,900 direct employees as part of restructuring efforts. The company, which has a 50 per cent stakes in Virgin Media O2 and VodafoneZiggo, confirmed the news in a statement to Bloomberg. “We’re reshaping our internal structure so that our operating model is positioned for […]
As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing helpful prompts based on millions of previous conversations on the same topic. During an interaction with a customer, Lumi AI will advise an agent […]
Thirty government-funded mast upgrades have now been activated in Wales as part of the Shared Rural Network (SRN) – a programme brokered by the UK government and joint-funded with mobile network operators to improve mobile coverage in rural areas. Across the whole of the UK, 56 masts are now live as part of the SRN. […]
London Tube users can now stay connected via high-speed 4G and 5G on new sections of the network as Transport for London (TfL) and Boldyn Networks (Boldyn) complete further installation works to expand mobile coverage on the network. Mobile coverage has been expanded along the Northern line with the tunnelled section between Balham and South Wimbledon […]
Virgin Media O2 has has announced the details of its spectrum transfer agreement with Vodafone UK that will see Virgin Media O2 acquire 78.8 MHz of spectrum for an investment of £343 million (€400m), materially enhancing the company’s network position and helping to improve the connectivity experience of consumers and businesses across the country. The […]
As the UK readies for another spell of soaring temperatures, Virgin Media O2 is predicting network traffic to drop as Brits head outside to enjoy the sunshine. Analysis of network traffic during the heatwave earlier this June shows that traffic dropped by over 7 per cent when the temperature hit 30°, as the nation […]
A third (33 per cent) of pensioners have felt more isolated or lonely in the past 12 months as the majority (81 per cent) worry about the cost of living, according to research from Virgin Media O2. For millions of UK pensioners, a phone call is more than just a call, it’s a lifeline. Staying […]
RTL AdAlliance is working with Virgin Media O2 to boost its ad sales strategy, making it easier for international advertisers to benefit from accessing the pay-TV provider’s growing library of FAST channels. The international sales house of RTL Group will add the 32 FAST channels that are part of Virgin Media O2’s Connected TV offering […]
Almost 45,000 devices have been saved from waste thanks to O2 Recycle for Business. Since the scheme’s relaunch in October 2023, companies across the UK have traded in thousands of unwanted smartphones and tablets, earning nearly £330,000. The tech has been data wiped, and then repaired, refurbished and resold, or recycled – with zero parts […]
Virgin Media O2 has released data that shows children are reaching for screens as soon as school finishes, with a clear spike in broadband traffic at 3:40pm every weekday. The surge is being driven by data-heavy TV streaming and families watching YouTube. The weekday traffic jump comes from Virgin Media O2’s broadband network analysis, which […]