Recurly, the subscription management platform, has released its What Subscribers Want report. Developed in partnership with Hanover Research, this study surveyed over 1,000 consumers to uncover the key drivers of subscriber acquisition, the primary threats to retention, and the most effective strategies for building lasting loyalty across various industries. The What Subscribers Want report provides […]

Research from Recurly, the subscription and billing platform, puts a spotlight on consumer frustrations, retention challenges and strategies for success in high-traffic periods, revealing that nearly half (45 per cent) of consumers would likely switch to a competitor if they experienced service disruptions during critical moments. Businesses must prioritise peak performance and retention strategies or […]

Recurly, the subscription management platform, has announced that it has acquired the Shopify-first subscription platform Prive and subscriber engagement personalisation tool Redfast. With these additions, Recurly says it becomes the first and only subscription management suite to fully integrate billing, payments, analytics, real-time subscriber engagement, and ecommerce subscription management. These strategic acquisitions immediately enhance Recurly’s […]

Recurly, a specialist in the subscription management and billing platform, has released its ninth annual State of Subscriptions report. The report analyses data from millions of consumers providing deep insight into the subscription economy’s evolution. This report offers strategies and solutions for merchants to overcome the industry’s ever-evolving nature and subscription challenges to drive growth. […]

Recurly, the subscription management platform, has announced the appointment of Priya Lakshminarayanan as Chief Product Officer (CPO).  Lakshminarayanan, who brings more than two decades of experience leading product organisations, will lead the company’s mission of empowering brands to stay ahead of evolving subscriber expectations. “Global brands rely on Recurly’s innovative platform and strategic partnership to […]

Recurly has announced its own brand evolution, enhancing its platform to further its mission of empowering brands to stay ahead of evolving subscriber expectations. Leveraging years of experience processing billions in subscriptions transactions and interactions, and harnessing the power of AI, the company has revealed Recurly Compass. This suite of AI-driven tools will deliver personalised, […]

Recurly, a subscription management and billing platform, has added a strategic C-suite hire to the executive leadership team with the appointment of Rachel Sheriff as Chief Customer Officer (CCO). Sheriff has extensive experience building and scaling global customer success organisations and will serve as a strong advocate of Recurly’s customer-first culture. In this new role, […]

Recurly, the subscription management and billing platform, has announced a partnership with Redfast, a specialist in subscriber personalisation and engagement. This collaboration brings the two platforms together to create a lifecycle engagement tool that drives proactive, personalised in-app experiences to keep subscribers engaged and increase brand loyalty. “Predicting and acting on subscriber acquisition and retention […]

Findings from subscription management and recurring billing solutions specialist Recurly’s study, The Payment Experience Is Critical To Subscriber Growth And Retention, sound the alarm on pervasive payment challenges flatlining consumer subscription growth, with 100 per cent of surveyed businesses acknowledging the detrimental impact of failed payments. “We know the moment of payment is emotionally charged, […]