Organisations delivering broadcasting services need urgently to review their contingency plans to avoid the kind of transmission failure that occurred at Yorkshire’s Bilsdale transmitter in 2021, UK comms regulator Ofcom has found. The recommendations come in Ofcom’s review of the Bilsdale Transmitter Fire, which looks at how the incident was handled and what lessons need […]
Ofcom has proposed a new licensing regime proposed for commercial services delivered by drones. In a news release, the regulator explained: “Advances in technology have led to drones increasing in size and complexity, and flying over longer distances – in some cases travelling beyond the sight of the operator. This has created a range of […]
Real-world concerns about women’s safety and wellbeing are mirrored in the online world, according to figures from Ofcom’sstudy into the nation’s online lives. Its findings reveal that women are less confident about their online safety than men, more negatively affected by discriminatory, hateful and trolling content, and feel less able to have a voice and […]
The UK’s Department for Digital, Culture, Media and Sport (DCMS) has produced the Terms of Reference for the BBC Mid-Term Review following consultation with the BBC, Ofcom and each of the Devolved Administrations in accordance with article 57 of the Corporation’s Royal Charter. Established by Royal Charter. Following the Charter Review in 2015/16, new governance […]
UK households looking to get faster home broadband have received a welcome boost, with new figures from regulator Ofcom revealing two thirds of homes can now sign up to gigabit broadband. Ofcom’s latest figures show these speeds are available to 66 per cent of all UK homes (19.3 million) – up from 37 per cent […]
Customers are experiencing hit-and-miss levels of customer service from major telecoms providers, Ofcom has found, as the UK regulator shines a light on how providers perform and compare. Its report on service standards across the telecoms industry covers 2021, including the continued impact of the Covid-19 pandemic. Overall, customer satisfaction levels remain high (mobile: 91 […]
Former Ofcom CEO Stephen Carter will be appointed as a non-executive director of Vodafone Group following the Company’s Annual General Meeting on July 26th, subject to shareholder approval. “I am delighted to welcome Stephen to Vodafone’s Board,” declared Vodafone’s Chairman, Jean-Francois van Boxmeer. “He brings a track record of value creation and he has extensive […]
UK broadband customers are being given better information about how fast their new service will be, before they sign a contract, according to a report from comms regulator Ofcom. Under Ofcom’s Broadband Speeds Code of Practice, providers must be upfront with customers about what speeds to expect during peak times, and give them a minimum […]
UK communications regulator Ofcom has set out proposals to unlock new and innovative wireless technologies for everyday use – as well as making services faster, more reliable, and more secure. First, it is consulting on changes to the rules that apply to Short-Range Devices (SRDs). Typically, these devices are mass-market, portable consumer-tech products and include […]
More people are taking out new contracts and securing better deals with their broadband provider after being reminded their contract is up, according to new Ofcom research. In February 2020, Ofcom introduced rules requiring phone, broadband and pay-TV providers to warn customers when their current contract is ending, and what they could save by signing […]