UK telecoms and broadcast regulator Ofcom has published the latest figures for complaints received about the UK’s main landline, mobile, broadband and pay-TV providers. This latest quarterly report covers the period from January to March 2023. During this period, complaints to Ofcom increased slightly on the previous quarter (October to December 2022), with slight increases […]

Online news sources – particularly social media sites and apps – are the dominant means by which younger people in the UK access news, meaning their direct relationships with traditional news brands are weakening, UK comms regulator Ofcom has found. Ofcom’s News Consumption in the UK 2022/23 report reveals that older teens and young adults […]

UK comms regulator Ofcom has opened an investigation into UK operator Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. According to Ofcom, being able to switch provider easily is an important part of a competitive market. Telecoms customers can choose from a wide range […]

Ofcom has made a good start in its preparations for implementing a new online safety regime, and must now manage risks around monitoring, scope and financing, according to a new report by the National Audit Office (NAO), the UK’s independent public spending watchdog. The NAO’s report examines whether preparations undertaken by the Department for Science, […]

The UK’s largest connectivity providers are committing to agreeing to work together to reduce greenhouse gas emissions (GHG) from the telecoms supply chain. At a roundtable meeting in May convened by Ofcom and Accenture, twelve telecoms and network infrastructure companies were invited to discuss and identify priority areas where they could work together to reduce […]

UK comms regulator Ofcom is seeking evidence on the research it will need to carry out to prepare its advice to Government on categorising regulated services under new Online Safety laws. The Online Safety Bill will require certain online services such as social media sites, messaging apps and search engines to identify risks to people […]

Kevin Bakhurst has taken up office as Director-General of Irish national broadcaster RTÉ following the controversial resignation of Dee Forbes. Bakhurst was appointed as the next Director General of RTÉ in April 2023 with the intention that he replace Forbes at the end of her term on July 11th. In a letter to staff, Bakhurst, […]

Following a consultation, UK broadcast regulator Ofcom is setting out how it will implement new restrictions on advertising and sponsorship for less healthy food and drink products on TV, on demand, and online. The new restrictions were introduced by the UK Government through the Health and Care Act 2022, and will take effect from October […]

More capacity for Wi-Fi and mobile Internet users could be made available in the upper 6 GHz spectrum band, under a new approach being explored by UK comms regulator Ofcom. Ofcom notes that demand for data has grown significantly in recent years – from people using both Wi-Fi and mobile networks – and it expects […]

Following the announcement that UK broadcast regulator Ofcom has launched two new broadcast investigations into GB News and Talk TV, Ofcom Chief Executive Dame Melanie Dawes has set out how upholding standards of due impartiality and accuracy are crucial to preserving the integrity of news and current affairs, in an ever-changing media landscape. Writing in […]