Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The media regulator says that it has “seen signs” that companies have improved the way they deal with complaints. Customer satisfaction with complaints handling for mobile (61 per […]
Samsung Ads has announced an expansion of its connected TV (CTV) advertising ecosystem, with the integration of Samsung mobile smartphone usage data to enhance targeting, insights and reporting. Advertisers in the UK, France, Italy, Spain and Germany can now benefit from a larger deterministic dataset that encompasses a broader spectrum of devices and consumer touchpoints […]
The emergence of eSIM technology marks an important evolution in the telecommunications sector. It provides a more flexible approach to global connectivity and comes at a time when the industry is moving away from traditional SIM cards. eSIMs are helping set the stage for a new era in device management. It’s a technology that’s facilitating […]
Would-be international satellite direct-to-device business Lynk Global has won a modification to its existing operating licence from the US Federal Communications Commission (FCC). Luxembourg-based SES has an investment position with Lynk. “We want to thank the FCC for quickly granting our licence modification to provide service in the United States. Lynk previously received the world’s […]
AST SpaceMobile (AST) activated one of its first BlueBird satellites over Japan in order to make a video call with staff from cellular telco Rakuten, its partner operator in Japan. Abel Avellan, CEO at AST, commented: “Another historic first! We completed our initial activation of our first BlueBird satellites in Japan with Rakuten Mobile to […]
Nokia has reported that Q1 net sales declined 3 per cent y-o-y on a constant currency and portfolio basis, attributed to a challenging prior year comparison in Nokia Technologies. Network Infrastructure grew 11 per cent on a constant currency and portfolio basis while Cloud and Network Services grew 8 per cent. Mobile Networks grew 2 […]
SoftAtHome, an independent software company for broadband, video,and analytics, has announced that its Eyes’ON solution is deployed in Unified National Networks (UNN), a government-linked company operating the telecommunication network infrastructure in Brunei Darussalam. UNN adopted Eyes’ON Mobile and Eyes’ON Fixed Networks to monitor the performance of its networks from an end-to-end perspective to better improve […]
Research from Sky Mobile has lifted the lid on the most cringe-worthy mobile moments for Brits. From social media slip-ups to the classic pocket dial, the research reveals the top 15 mobile mishaps people are most guilty of committing. The survey of 2,000 Brits uncovered that sending a text to the wrong person, pocket dials and […]
The total mobile service revenue in Japan is poised to increase at a compound annual growth rate (CAGR) of 3 per cent from $46.9 billion (€43.3bn) in 2024 to $54.5 billion in 2029, mainly supported by the growth in mobile data service revenues, forecasts GlobalData, the data and analytics company. GlobalData’s Japan Mobile Broadband Forecast […]
The government-backed 5G MoDE (Mobile O-RAN for Highly Dense Environments) project has successfully delivered a temporary O-RAN Cell on Wheels at the O2 Blueroom, located outside the Allianz Stadium. The trial, which has been delivered by Virgin Media O2 and Mavenir, took place during the England vs Italy Six Nations fixture earlier this March and […]