BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform enhances the EE and BT customer experience through conversational AI, and enhances support processes for the Group’s customer service guides across its Business, Consumer and internal contact channels. BT Group […]
EE has been named the winner of the umlaut connect 2025 Mobile Network Test in the UK, marking the 10th year in a row that it has been awarded this accolade and, in doing so, becoming the first UK operator to ever surpass a score of 900. The test was conducted by the independent benchmarking […]
EE has announced that the Paramount+ app is now available for EE TV Box Pro and EE TV Box Mini customers to access via the Apps rail on their device. Paramount+ offers hit movies, exclusive originals and iconic series across all genres from Paramount’s iconic brands and production studios, including CBS, Comedy Central, MTV Entertainment […]
BT Group has announced that Marc Allera has decided to step down as CEO of its Consumer division, with Claire Gillies to become CEO-Designate and a member of its Executive Committee on December 10th 2024, kicking-off an orderly transition process with Allera. After nine years with BT Group, Allera will be stepping down as CEO […]
Ofcom has published the latest figures for complaints it has received about the UK’s major providers of broadband. mobile and pay-TV services. These figures cover the quarter from April to June 2024. During that quarter, complaints remained at a similar level to the previous quarter. Complaints about broadband, landline and mobile services fell slightly while complaints […]
EE has partnered with Lochaber Mountain Rescue Team (LMRT) to enable the use of an existing 35 metre mast site, located at the base of Ben Nevis, to aid search and rescue operations in the area. As well as providing connectivity to EE customers living in and visiting the area, and 999 coverage to all […]
The first publicly funded Shared Rural Network (SRN) Total Not Spot site has been switched on. The new site delivers 4G to areas that previously had no mobile broadband coverage from any operator. The development provides 4G coverage from all UK mobile operators, significantly enhancing connectivity for residents, businesses, and tourists. The mast on South […]
EE, the consumer brand for the BT Group, and Sky have announced a retail partnership that will see Sky Stream launch across EE stores, via the EE website and EE telesales from October 15th. The partnership builds on a relationship established in 2017 and forms part of EE’s strategy to partner with consumer electronics and […]
An outdoor small cell project in the City of London has been a success and has thus now moved beyond the trial phase. Twenty-five new sites for mobile network operator (MNO) EE are now live on Freshwave’s infrastructure, adding capacity and enhancing the 4G and 5G network experience for EE mobile users in one of […]
EE has announced the launch of the Smart Hub Pro and Smart WiFi Pro, enabling its broadband customers to be among some of the first in the world to benefit from the latest Wi-Fi standard – Wi-Fi 7. EE has partnered with Qualcomm Technologies to deliver top speeds and performance of home Wi-Fi with the […]