Ofcom has published the latest figures for the complaints it has received about the UK’s main broadband, mobile and pay-TV services. These figures cover the third quarter of 2024, from July to September. During this quarter, there was a slight decrease in the number of complaints we received compared to the previous quarter (from April […]
Wembley Stadium now has its own dedicated 5G standalone mobile network after EE completed major upgrades at the spiritual ‘home of football’. Football fans attending England Women’s UEFA Nations League match against reigning world champions Spain on February 26th will be the first people in the UK to experience Wembley’s enhanced in-stadium connectivity, as the […]
RootMetrics, an Ookla company, has revealed the findings of its bi-annual UK State of the Mobile Union report. As competition among UK mobile network operators continues to heat up, 5G availability saw continued improvement from all four operators, but the fastest 5G speed experience still remains undecided in H2 2024. In the second half of 2024, […]
BT Group has reported Q3 Adjusted revenue of £5.2 billion (€6.2bn), down 3 per cent year-on-year mainly attributed to continued challenging non-UK trading conditions in its Global and Portfolio channels and weaker handset trading in Consumer, offsetting the impact of FTTP growth in Openreach and price increases. Allison Kirkby, Chief Executive, commenting on the results, […]
Thirty government-funded mast upgrades have now been activated as part of the Shared Rural Network (SRN) – a programme brokered by the UK government and joint-funded with mobile network operators to improve mobile coverage in rural areas. There are 21 sites are now live in Wales, five in Scotland and four in England. Rural towns […]
The FA has extended its deal with EE as the lead partner of all England football teams and Wembley Stadium. The four-year extension will see the EE logo continue to appear on all training kits worn by the England senior men’s and women’s squads and all development and para teams up until 2028. EE has […]
EE has partnered with Netflix to bring the world of Squid Game 2 to life in Westfield White City, London from January 17th-19th. Attendees can immerse themselves in the iconic South Korean show and be in with the chance to win exclusive prizes, as the EE Studio transforms to mark the launch of the latest […]
Virgin Media has been named best network in every category of Opensignal’s latest biannual report – including consistent quality, download speed, upload speed, video experience and reliability experience. The report examined the real-world fixed broadband experiences of users across the UK, analysing performance data from July 1st to September 28th, 2024, across 12 different regions. […]
BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform enhances the EE and BT customer experience through conversational AI, and enhances support processes for the Group’s customer service guides across its Business, Consumer and internal contact channels. BT Group […]
EE has been named the winner of the umlaut connect 2025 Mobile Network Test in the UK, marking the 10th year in a row that it has been awarded this accolade and, in doing so, becoming the first UK operator to ever surpass a score of 900. The test was conducted by the independent benchmarking […]