Telcos ‘could lose half their customers next year’
November 7, 2014
Telecoms operators can be sure to keep only about half of their existing customer base over the next 12 months, according to Ovum’s major global survey, 2014 Telecoms Customer Insights. About a quarter of all users globally say they will definitely change providers, with another quarter indicating they may do so.
“The research provides one of the largest and most unique global data
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