Netcracker, du partnership
October 29, 2024
Netcracker Technology and telco and digital services provider du have announced they will collaborate on leveraging Netcracker’s GenAI Telco Solution to foster innovation, enhance service delivery and elevate the overall customer experience across du’s network.
During GITEX Global 2024, executives from Netcracker and du signed a Memorandum of Understanding (MoU) for a multi-year programme, which is part of du’s pledge to the UAE’s National AI Strategy 2031 focusing on bringing the power of AI across key industry verticals.
Through this alliance, both companies will work toward developing use cases to enhance automation capabilities – driven by the Netcracker GenAI Telco platform – which will shape the future of digital customer experience and revamp and modernise du’s operational framework. Benefits for du’s customers include an enhanced and consistent customer experience through personalised assistance and accuracy with self-care related requests and multilingual support for digitally assisted conversations.
“Our commitment to the UAE’s AI strategy has encouraged us to be forward thinking and push the boundaries of what’s possible as we bring advanced technology to practical use cases within our business,” said Fahad Al Hassawi, CEO at du. “Through our ongoing partnership with Netcracker, we look forward to creating applications that will deliver positive benefits to our customers and society as a whole.”
“We are excited to enter into this engagement that leverages our revolutionary GenAI offering to create real-world scenarios that will allow du to create a truly digital experience for its customers,” added Andrew Feinberg, Chairman & CEO at Netcracker. “We are honoured to continue our strong partnership with du as we work closely together to elevate its business now and for the future.”
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