As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing helpful prompts based on millions of previous conversations on the same topic. During an interaction with a customer, Lumi AI will advise an agent […]
Virgin Atlantic is the first UK airline to announce plans to introduce Starlink in-flight connectivity. The airline will begin installing streaming-quality Wi-Fi on its Boeing 787s, Airbus A350s, and A330neos from Q3 2026, with the installation expected to be completed by the end of 2027. By leveraging an advanced satellite constellation in low Earth orbit, […]
A third (33 per cent) of pensioners have felt more isolated or lonely in the past 12 months as the majority (81 per cent) worry about the cost of living, according to research from Virgin Media O2. For millions of UK pensioners, a phone call is more than just a call, it’s a lifeline. Staying […]
Ofcom has published the latest figures for complaints the media regulator received about the UK’s major telecoms and pay-TV providers. These figures cover the period from October to December 2024 and represent complaints made by customers about their broadband, pay-monthly mobile and pay-TV services. Overall, during this period the numbers of complaints decreased slightly remained […]
Virgin TV customers can jump into the fitness app, Fit at Home, and enjoy exclusive access to over 500 workouts for 3 months from the comfort of their own home for free (usually £10 per month). Customers who sign up to the offer before June 30th will also gain access to professionally created and guided […]
Sir Richard Branson-backed space tourism business Virgin Galactic has trimmed its losses when compared to a year ago. Most activity at the company is suspended while the passenger-carrying spaceship is being redesigned and manufactured. Revenues for the full year were $7 million, the same as 2023, and related to income from would-be passengers wanting to […]
Ofcom has published the latest figures for the complaints it has received about the UK’s main broadband, mobile and pay-TV services. These figures cover the third quarter of 2024, from July to September. During this quarter, there was a slight decrease in the number of complaints we received compared to the previous quarter (from April […]
UK workers are increasingly feeling pressure to re-skill (48 per cent) and update their qualifications amid growing awareness of the skills needed for the future of work, with 51 per cent believing their job won’t exist in the next five years. Virgin Media O2’s latest research reveals that nearly half (48 per cent) of Brits […]
From now until February 9th, Virgin TV customers can access three months of content from MUBI for £1. The subscription, which usually costs £11.99 per month, will be discounted for Virgin TV customers who don’t currently have a MUBI account, saving them over £30 during the offer period. Customers can access the promotion directly via […]
Research from Virgin Media O2 has revealed the average UK household is sat on over £218 (€258) worth of unwanted mobile phones, but only one in ten (11 per cent) Brits has traded in a device in the last five years. In response, Virgin Media O2 is encouraging them to trade in their old smartphones […]