Plume, a specialist in intelligent services for ISPs serving connected homes and small businesses, has announced the acquisition of Sweepr, an AI-powered customer-care orchestration platform built for service providers. Founded in 2018 and headquartered in Dublin, Ireland, Sweepr helps telecom operators deliver personalised support journeys that increase digital engagement, reduce call centre costs, and improve […]

Plume has joined the RDK community as a Preferred Plus Member. As a Preferred Plus member, Plume will collaborate on RDK’s open-source software (RDK-B) for broadband service providers by contributing code and sharing technical expertise based on its work with hundreds of internet service providers (ISPs) worldwide and intelligence from more than 500 million devices. […]

Plume has appointed former Ubiety Chief Technology Officer and NASA Jet Propulsion Laboratory (JPL) engineer Mik Cox as Senior Vice President of Technology Innovation. Cox will lead the company’s new technology innovation team. With almost half a billion devices connected to the Plume intelligent platform, Cox joins at a critical time where the company is […]

Plume has announced the appointment of Dave Wechsler as Chief Business Officer to lead the company’s efforts in delivering stronger business outcomes for internet service providers (ISPs). Wechsler joins Plume as it expands its AI-powered SaaS platform, now serving over 60 million locations. Wechsler will lead Plume’s global business strategy, including opening new business channels, […]

Plume has announced that Daniel Herscovici will lead the company’s next phase of growth. The SaaS company and consumer experience pioneer says it has selected the longtime innovator in the connected home, broadband, and WiFi sectors as their president and CEO to capitalise on the opportunity presented by increasingly intelligent networks and rising consumer demands. […]

Reliance Jio Infocomm, the Indian telecom network, have announced a partnership with consumer experience pioneer Plume to provide smart home and small business services to its subscribers across India. This partnership will deliver solutions through Plume’s cloud platform to approximately 200 million premises in India. With this new partnership, Jio will deploy HomePass and WorkPass consumer services […]

Network services and consumer experience pioneer Plume has introduced new AI-driven personalisation features within its HomePass app. App Priority from Plume allows users to prioritise their own application-level traffic and ensure peak performance via a number of options: through general application categories across the home, through applications running on individual devices, or through applications being […]

To mark Cybersecurity Awareness Month, Plume has shared insights into recent cyber threat activity as part of its ongoing Plume IQ data intelligence reporting. Plume IQ data showed that from the second half of 2021 to the first half of 2023, malware attacks increased by 35 per cent in Japan, and 80 per cent in […]

Network services and consumer experience specialist Plume has issued its latest Plume IQ report, which analyses consumer purchasing behaviour during Prime Day, one of the premier online shopping events for electronics, especially connected devices like streaming gadgets, tablets, e-readers, cameras and smart doorbells. Comparing 2022 to 2023, the data shows that while the US continues […]