Hyperoptic, the UK’s alternative full fibre broadband provider, has appointed Emma Dark as Customer Experience and Service Director and Nemanja Zec as Head of Customer Service Operations, as the business continues to scale its customer experience. Emma will lead Hyperoptic’s end-to-end customer experience strategy, spanning sign-up, installation, service and ongoing support. A multi-award-winning CX leader, […]
Hyperoptic, the UK’s alternative full fibre broadband provider, was crowned ‘Best Telecoms Innovation’ provider at the annual Uswitch Telecoms Awards, pipping industry giant EE. The accolade, specifically recognising Hyperoptic’s Managed Wi-Fi Solution, was decided by a panel of experts from across consumer technology industries. Hyperoptic was also highly commended in the Regional Broadband Provider of […]
Alternative full-fibre broadband provider Hyperoptic has appointed Mark Barlett as its new Chief Operating Officer. According to Hyperoptic, Barlett’s extensive operational experience gained in senior leadership positions at Openreach, BT and, more recently, at Cellnex provides him with the ideal credentials to lead on key strategic initiatives, drive operational excellence and governance, and deliver a […]
Hyperoptic, the alternative UK full fibre broadband provider, has appointed Geoff Heddle as its Director of Product. In his new role, Heddle will lead Product Management & Design, focusing on enhancing the end-to-end customer experience. He will shape the product strategy to ensure Hyperoptic continues to meet the evolving needs of its customers. With over […]
Hyperoptic, the UK’s leading alternative broadband provider, has announced the launch of its Managed Wi-Fi service, delivering uninterrupted, high-speed internet across residential developments. The upgraded service ensures reliable, seamless connectivity for residents, staff, and guests throughout entire sites, supported by cutting-edge technology and 24/7 customer support. In conjunction with the launch, Hyperoptic commissioned a whitepaper […]
Hyperoptic, the UK’s alternative full fibre broadband provider, has announced the appointment of Kathryn Bowden as the new Director of Regulation, Policy, Risk, and Compliance. With an impressive background spanning 15 years in the telecommunications sector, Kathryn will bolster the experience and expertise of the Hyperoptic team. Bowden’s career began at BT, where she contributed […]
Hyperoptic, UK alternative full fibre broadband provider, has announced the appointment of four new key members to its leadership team. Joining the company are Robert Osborne as Director of Enterprise Architecture, Robert Baynes as Technical Operations Director, Michele Hanson as Head of Security, and Mike Bywater as Software Development Director. Since the appointment of Duncan […]
Hyperoptic, the UK’s alternative full fibre broadband provider, has appointed Caroline Rider as its new Director of Residential Broadband. Rider brings with her over 14 years of experience in commercial development, revenue generation and growth, and strategy to Hyperoptic as it continues to grow its expanding customer base and revenue. Rider is set to ignite […]
Hyperoptic has hit a new customer milestone – the alternative broadband provider is now connecting more than 300,000 customers across the UK to gigabit-capable full fibre. The milestone follows Hyperoptic relaunching its brand with a renewed focus on customer experience. Hyperoptic says its ‘In your corner’ campaign presents an alternative to providers that offer poor […]
More than a quarter of the UK are left angry, upset or confused after speaking to their broadband provider’s customer services. More than a third of people (38.5 per cent) believe that the UK’s broadband providers offer the worst customer service of any industry, according to research by leading alternative broadband provider, Hyperoptic. The study, […]