Alternative full-fibre broadband provider Hyperoptic has appointed Mark Barlett as its new Chief Operating Officer. According to Hyperoptic, Barlett’s extensive operational experience gained in senior leadership positions at Openreach, BT and, more recently, at Cellnex provides him with the ideal credentials to lead on key strategic initiatives, drive operational excellence and governance, and deliver a […]

Hyperoptic, the alternative UK full fibre broadband provider, has appointed Geoff Heddle as its Director of Product. In his new role, Heddle will lead Product Management & Design, focusing on enhancing the end-to-end customer experience. He will shape the product strategy to ensure Hyperoptic continues to meet the evolving needs of its customers. With over […]

Hyperoptic, the UK’s alternative full fibre broadband provider, has announced the appointment of Kathryn Bowden as the new Director of Regulation, Policy, Risk, and Compliance. With an impressive background spanning 15 years in the telecommunications sector, Kathryn will bolster the experience and expertise of the Hyperoptic team. Bowden’s career began at BT, where she contributed […]

Hyperoptic, UK alternative full fibre broadband provider, has announced the appointment of four new key members to its leadership team. Joining the company are Robert Osborne as Director of Enterprise Architecture, Robert Baynes as Technical Operations Director, Michele Hanson as Head of Security, and Mike Bywater as Software Development Director. Since the appointment of Duncan […]

Hyperoptic has hit a new customer milestone – the alternative broadband provider is now connecting more than 300,000 customers across the UK to gigabit-capable full fibre.    The milestone follows Hyperoptic relaunching its brand with a renewed focus on customer experience. Hyperoptic says its ‘In your corner’ campaign presents an alternative to providers that offer poor […]

More than a quarter of the UK are left angry, upset or confused after speaking to their broadband provider’s customer services. More than a third of people (38.5 per cent) believe that the UK’s broadband providers offer the worst customer service of any industry, according to research by leading alternative broadband provider, Hyperoptic. The study, […]

Broadband customers are set to add more than £1.4 billion (€1.61bn) to the coffers of the UK’s major broadband providers as a result of price rises coming in the new year, in the midst of the cost-of-living crisis, according to full fibre broadband provider Hyperoptic. With broadband providers increasing their prices by inflation plus up […]