Netflix announced at this year’s Partner2Connect (P2C) Digital Development Roundtable its continued efforts to collaborate with internet service providers to make stories made globally more locally accessible. As members of the P2C Digital Coalition, Netflix pledges to partner with neutral internet exchange points and data centers to deploy content caching servers in Least Developed Countries […]
After slipping 2.6 per cent last year, customer satisfaction with video streaming services is steady with a score of 74 (on a scale of 0 to 100), according to the American Customer Satisfaction Index (ACSI) Telecommunications Study 2021-2022. Consumers still favour streaming over all the other telecommunications industries – and its lead over the next […]
Bath-based Truespeed has amplified the rollout of its full fibre broadband with an £8 million (€9.4m) investment across five additional South West areas. In parallel to adding the new areas of Peasedown St John and Midsomer Norton to its remit, Truespeed is expanding its existing network in Radstock, Keynsham and Saltford. The multi-million pound investment from the […]
OneWeb, the global space-based communications company, has agreed a long-term distribution partnership agreement with Gogo Business Aviation, whereby the inflight connectivity solutions provider will market and sell OneWeb’s high-speed, low latency inflight broadband services to business aviation users globally. The agreement, OneWeb’s first announced Distribution Partner for the business aviation market, was signed at the […]
Customers are experiencing hit-and-miss levels of customer service from major telecoms providers, Ofcom has found, as the UK regulator shines a light on how providers perform and compare. Its report on service standards across the telecoms industry covers 2021, including the continued impact of the Covid-19 pandemic. Overall, customer satisfaction levels remain high (mobile: 91 […]
Liberty Global, the multinational telco, has published its Q1 2022 financial results. CEO Mike Fries stated: “First, our thoughts go out to all those impacted by the war in Ukraine. I’m very proud of our operations and employees across Liberty Global for their devoted efforts to support those in need. While we all hope for […]
UK broadband customers are being given better information about how fast their new service will be, before they sign a contract, according to a report from comms regulator Ofcom. Under Ofcom’s Broadband Speeds Code of Practice, providers must be upfront with customers about what speeds to expect during peak times, and give them a minimum […]
More people are taking out new contracts and securing better deals with their broadband provider after being reminded their contract is up, according to new Ofcom research. In February 2020, Ofcom introduced rules requiring phone, broadband and pay-TV providers to warn customers when their current contract is ending, and what they could save by signing […]
German fibre service provider Deutsche Glasfaser is collaborating with personalised smart services specialist Plume to introduce what is claimed to be the country’s first fully cloud-optimised WiFi 6E fibre router. The product solution combines Plume’s Consumer Experience Management Platform and HomePass Smart Home Services suite, which is already available to Deutsche Glasfaser’s subscribers, leverages the […]
Currently, tech giants do not contribute a fair share to the deployment of telecom networks, while generating network-related costs of tens of billion euros, notes telecoms trade body ETNO, who suggests this weakens Europe’s capacity to swiftly achieve connectivity targets. According to a report, Europe’s internet ecosystem: socio-economic benefits of a fairer balance between tech […]