Aprecomm, a provider of intuitive, self-healing network and customer experience solutions, has announced the launch of AIVRA (Aprecomm Intelligent Virtual Response Assistant), a continuously learning AI agent designed to transform how Internet Service Providers (ISPs) interact with their data.

With AIVRA, Aprecomm says ISPs gain “real-time access to their entire operational ecosystem through a unified, text-based query engine – streamlining decision-making, reducing complexity, and driving new levels of efficiency”. AIVRA will be commercially available to Aprecomm customers and partners by the end of March 2026.

“ISPs face major challenges in gathering, analysing, and interpreting vast amounts of network data,” said Guharajan Sivakumar (pictured), CTO of Aprecomm. “Historically, this data has been stored in siloed systems, making it difficult to extract meaningful insights. AIVRA changes everything by bringing all this information into a unified data lake, accessible through a simple text interface. It delivers lightning-fast, personalised insights for every role across the organisation.”

ISPs typically operate across multiple business units and platforms, each generating its own set of disconnected data. Extracting actionable intelligence has traditionally required data scientists and Business Intelligence (BI) teams—leaving business leaders and operational teams reliant on limited analytics resources. As a result, critical decisions are often delayed or deprioritised.

AIVRA eliminates this bottleneck by continuously learning from every touchpoint across an ISP’s infrastructure and operations, surfacing only the most relevant, contextual insights—instantly, and in the format that makes sense for each user.

“Access to the right data at the right time can be the difference between winning or losing a subscriber,” said Michael Philpott, Senior Research Director of OMDIA. “Churn remains one of the biggest threats to service providers, and entire departments are focused on analysing network and user data – Agentic AI can simplify the task.”

Smaller and independent service providers, often lacking the budget to maintain full data science teams, stand to gain the most from this approach.

“We’re constantly juggling data from multiple sources to make key decisions,” said Ravi Karthik, CMO of ACT Fibernet. “AIVRA will provide us with a single pane of glass, allowing sales, marketing, and operations to work from the same up-to-date insights. It’s a game-changer.”

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Categories: AI, Articles, Broadband, ISP

Tags: AI, Aprecomm, ISP