Ofcom has fined Virgin Media £23.8 million (€27.1m), after it disconnected telecare customers during its programme to migrate customers to digital landlines. Virgin Media notified Ofcom about a number of incidents related to the migration of telecare customers in November and December 2023. As a result, the media regulator launched an investigation to establish whether […]
Ofcom has published its annual report on the BBC, assessing the corporation’s performance in meeting the needs of viewers and listeners during the period April 2024 to March 2025. The report also includes the findings of Ofcom’s second ‘Periodic Review’ of the BBC. Drawing on extensive audience research, industry data and stakeholder information, the report […]
Disabled people remain significantly under-represented across TV and radio and data on class representation remains poor, according to an Ofcom study on the make-up of the broadcasting industry workforce. The media regulator’s ninth annual equity, diversity and inclusion in broadcasting report shows that disabled people continue to be significantly underrepresented across the industry, accounting for […]
Ofcom is publishing two updates as part of its ongoing work to implement the Media Act. The Media Act imposes new standards requirements on streaming services (known as on-demand programme services, or ODPS) which people in the UK watch across a range of platforms and devices. Well-known ODPS services include Disney+, Prime Video, BBC iPlayer […]
Regulators, spectrum authorities, industry experts and academics covering the full spectrum of the Wi-Fi ecosystem have highlighted the real-world impacts of regulatory decisions at the DSA Global Summit 2025. Hosted by the Dynamic Spectrum Alliance (DSA) between November 17-19, the event – which is co-located with the Wi-Fi World Congress 2025 in Dubai, UAE – […]
MOAs announced in its review of Public Service Media, Ofcom is seeking views on areas where broadcast regulation might be reformed or streamlined to support growth and innovation across the sector. The majority of the existing broadcasting legislative and regulatory framework was designed for a world of linear, scheduled programming. While the media regulator is […]
Ofcom’s annual Connected Nations report finds that Brits used nearly a fifth (18 per cent) more mobile data in 2025 than the previous year, totalling over 1.2 billion GB each month. That’s the equivalent of streaming 400 million football matches in HD, watching 315 billion TikToks, or sending 1.3 quadrillion text-only WhatsApp messages. While 4G […]
Against a backdrop of repeated major provider outages this year, a Uswitch broadband outage report reveals the scale of the UK’s connection challenge, with 22.4 million (41 per cent) users across the UK left disconnected at least once in the last 12 months. Internet outages totalled 238.7 million hours in the past year, costing the […]
The Digital Television Group (DTG) has announced the launch of D-Book 12.11, the latest edition of the UK’s digital TV specification, implemented in every digital TV in the UK, underpinning interoperability, compliance and innovation across the country’s broadcast and hybrid platforms. As the UK media landscape evolves under the Media Act 2024, D-Book 12.11 provides […]
Ofcom has published the latest figures for complaints the media regulator has received about the UK’s main broadband, mobile, and pay-TV providers. These figures cover the second quarter of 2025, from April to June. Overall complaint numbers decreased compared to the previous quarter; complaints about fixed broadband and pay-TV decreased while complaints about pay-monthly mobile […]