Ninety-four per cent of Internet Service Providers (ISPs) stayed at their same speed in May 2024 with a few notable increases and decreases on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime-time Netflix streaming experience. Thirty-three countries and regions were in the top performance tier in May: […]
The US fibre rollout may be slow and concentrated in urban areas, but it’s customers’ preferred choice when available. Fibre internet service providers (ISPs) outshine non-fiber ISPs 76 to 68 (out of 100) for customer satisfaction, per the American Customer Satisfaction Index (ACSI) Telecommunications Study 2024. Yet, although fibre remains the top broadband choice, 5G […]
Broadband Forum is celebrating the 20-year anniversary of its TR-069 standard that has paved the way for the open standards organisation’s flagship TR-369/User Services Platform (USP). TR-069 has laid the foundations of ubiquitous global internet access and empowered Internet Service Providers (ISPs) worldwide to manage billions of devices. Broadband Forum has advised that it will […]
Netflix reports that 46 per cent of Internet Service Providers (ISPs) increased their speed by 0.2 Mbps and 52 per cent stayed the same, resulting in a higher average speed in January 2024 on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime time Netflix streaming experience. Twenty-eight countries […]
Sixteen per cent of Internet Service Providers (ISPs) increased 0.2 Mbps and 83 per cent stayed the same during December 2023 on the Netflix ISP Speed Index, a monthly update on which ISPs provide the best prime time Netflix streaming experience. Three countries and regions were in the top performance tier for December: Hong Kong, […]
Internet service providers can now trust that vendor Customer Premises Equipment (CPE) running prplOS will interoperate with their device management systems and burgeoning application ecosystems, through the new High-Level Application Programming Interface (HL-API) certification programme from the prpl Foundation. App-enabled service Gateways are currently in high-demand, as operators look to offer new and value-added services […]
VIVID, a provider of affordable homes and support services in the south of England, has selected Complete Technology Group (CTG) to manage the strategic roll-out of full-fibre infrastructure across its high rise blocks of flats (also known as Multi-Dwelling Units, or MDUs). Digital infrastructure specialist CTG oversees the digital connectivity strategy, design, installation, and independent […]
After falling dramatically in 2020 as a result of the pandemic, customer satisfaction began rebounding in 2021 and is now two-thirds of its pre-pandemic level, according to a Net Promoter Score (NPS) analysis by experience management specialist Qualtrics XM Institute. As a sign of economic healing, some industries have even surpassed their pre-pandemic scores, including […]