Cuckoo, the broadband disruptor, has announcesdthe appointment of Sarah Howells as Managing Director. Howells, who previously held the Chief Customer Officer role at Cuckoo, will lead the provider’s ambition to bring market-leading customer service to the broadband sector. Before joining Cuckoo in 2023, she was Chief Customer Officer at Jurassic Fibre, and has also held […]
From phone calls and email to web chats and social media, it’s harder for businesses to know which channels to prioritise for customers. Now, research from Gamma Communication suggests that voice calls should be a priority for businesses despite the increasing number of digital communication options. According to the research, well over a third of […]
Value-added IT distributor Softprom and Bugcrowd, the multi-solution crowdsourced cybersecurity platform provider, have signed a partner agreement covering Europe and much of central Asia. Softprom will market and distribute Bugcrowd’s industry-leading Security Knowledge Platform in the European Union, Switzerland, Armenia, Azerbaijan, Georgia, Kazakhstan, Kirghizia, Moldova, Ukraine, Uzbekistan, Tajikistan and Turkmenistan. The partner agreement is one […]
Customer experience, billing and payments solutions specialist CSG has launched CSG Xponent Ignite, a customer engagement solution built from industry-specific expertise that it says enables businesses quickly to deploy, engage and deliver quantifiable experiences aligned with their goals. “Companies are frustrated with spending millions of dollars on generic CX tools that don’t produce the outcomes […]