Almost 500,000 premises across the UK have been connected to gigabit-capable broadband since summer 2018. This is part of a £1 billion (€1.11bn) government funding commitment until the end of 2021, with a further £5 billion for the hardest-to-reach areas to be earmarked soon. It means that, alongside commercial investment, more than 7.5 million premises […]
Eight and a half million UK households suffered work, schooling or entertainment disruption, or were cut off from their families, thanks to Internet connection problems during the Covid-19 lockdown, a survey commissioned by customer experience specialist Quadient has revealed. This disruption comes as the lockdown has made connectivity more important than ever – more than […]
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by UK comms regulator Ofcom. According to Ofcom, the broadband market offers customers a wide range of choice, with different deals on offer to suit different needs, but it is […]
The Independent Networks Cooperative Association (INCA), has welcomed the Government’s plans to increase investment in workplace training and apprenticeships, as part of its plan to avoid a rise in youth unemployment and to address the growing skills shortage in the sector. However, the organisation warned that this may not be enough for the telecoms sector […]
The Covid-19 pandemic created a surge in home network usage and issues, and disrupted customer contact-centre operations for broadband service providers around the globe, according to the findings of a survey carried out by connected homes technical support platform Sweepr, examining broadband users’ recent customer support experiences and inclination to use digital self-service. The survey […]
June 26th is ‘Bidding Day’ for OneWeb’s assets. Would-be buyers have to enter their bids for OneWeb, which is in bankruptcy. If no – or inadequate – bids are entered, then the process goes forward to an auction of assets on July 2nd. The UK government is widely reported to have joined a consortium bidding […]
A network problem at Virgin Media left many customers without TV and broadband services on June 2th. Thousands of customers reported issues on the Down Detector website, and complained on social media that they could not access their services, affecting masses of people who are still working from home. Virgin Media said the issue only […]
Consumer research from Parks Associates finds the market for broadband service is steady overall, showing high adoption rates and rising ARPUs, with the adoption rate for stand-alone Internet service rising from 34 per cent in 2017 to 42 per cent in Q1 2020. The average stand-alone Internet subscriber now pays $60 per month for service, […]
Research commissioned by networking systems, services and software company Ciena has found that seven out of 10 (69 per cent) British adults are now working from home at least some of the time, up from 9 per cent before Covid-19 lockdown measures took effect. This 776 per cent increase is not just a temporary change, […]
BT has launched a new Dedicated Connection home broadband service for consumers across the UK. The service is specifically designed for customers, regardless of who their current broadband provider is, that want the reassurance increased bandwidth will provide them to help minimise disruption when working from home, gaming or online schooling. The move forms part […]