Virgin Media customers are benefiting from faster installations after the operator rolled out new training for 1,000 frontline technicians to improve customers’ joining experience. Now live across all nexfibre full-fibre connections, with plans to be rolled out more widely over the coming months, the project ensures that technicians arrive with all the tools and equipment […]

Virgin Media is refreshing its bundle line-up which its says will “put entertainment at the heart, simplify its offering and provide even more value for its customers” – including faster broadband, more HD channels, and Netflix included as standard across a selection of broadband and entertainment packages. New and re-contracting customers can choose from five […]

During August 2025, 0.5 per cent of Internet Service Providers (ISPs) saw an increase of 0.2 Mbps, 18 per cent stayed the same, 81 per cent decreased  0.2 Mbps, and 0.5 per cent went down 0.4 Mbps on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime-time Netflix […]

Zen Internet, the UK’s independent telecommunications and network connectivity provider, has appointed Jon Nowell as managing director of its Business division. Nowell will oversee the sales, engineering, architecture and business development functions within Zen’s business division with a focus on delivering scalable, future-ready connectivity solutions to organisations across the UK. With more than 20 years’ experience […]

Community Fibre, the London broadband network, reports it has connected more than 400,000 homes and businesses across the capital, serving over 1.4 million users. With a fibre-to-the-premises (FTTP) network covering 1.3 million properties in London, it has seen a 33 per cent increase in its customer base in the past year, reaching a network penetration […]

Nokia has announced that Netplus, the Indian Internet Services Provider (ISPs), has deployed the latest 400G routing technology and software-defined access network (SDAN) platform from Nokia, to scale its high-speed broadband and IPTV services across Punjab and other cities. The deployment enables Netplus to deliver more immersive and flexible services to nearly two million users […]

This July marked the fifth year of reporting results on the updated Netflix ISP Speed Index – a monthly update on which Internet Service Providers (ISPs) offer the best prime-time Netflix streaming experience. In July’s results, 26 per cent of ISPs saw an increase of 0.2 Mbps, 72 per cent stayed the same, and 2 […]

Ofcom has published the latest figures for complaints it has received about the UK’s main mobile, broadband and pay-TV providers. These figures cover the first quarter of 2025, from January to March. During this period, complaints about fixed broadband and pay-TV increased and complaints about landline and mobile stayed the same. Key findings: Virgin Media […]

A previous plan to spin off joint venture Virgin Media O2’s fixed network in Britain has been scrapped, Telefonica’s Chief Executive Marc Murtra has confirmed speaking to Reuters. “The project is stopped,” Murtra said, clarifying that the “plan is not on pause”. Virgin Media O2, which is jointly owned by Liberty Global and Telefónica, had […]

Openreach has reported that it has driven its 5,000th electric vehicle (EV) onto the road, marking a major milestone in its plan to become carbon neutral by March 2031. The company has pledged to upgrade the vast majority of its 23,000 fleet to cut emissions, improve air quality, and support the UK’s net-zero goals. The […]