Two per cent of Internet Service Providers (ISPs) saw an increase of 0.2 Mbps, 61 per cent stayed the same, and 37 per cent went down 0.2 Mbps in May on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime-time Netflix streaming experience. Forty countries and regions were […]

Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The media regulator says that it has “seen signs” that companies have improved the way they deal with complaints. Customer satisfaction with complaints handling for mobile (61 per […]

Broadband Service Providers (BSPs) can improve their customer satisfaction via a new project that is providing them with the tools to more accurately assess the end-user experience with the applications they use.While known performance metrics can be used to spot issues such as network degradation, currently there is no standardised method to quantify the quality […]

Three per cent of Internet Service Providers (ISPs) saw an increase between 0.2 and 0.6 Mbps, 84 per cent stayed the same, and 13 per cent decreased 0.2 Mbps this month on the Netflix ISP Speed Index, a monthly update on which ISPs provide the best prime-time Netflix streaming experience. Nine countries and regions were […]

Virgin Media O2 and Daisy Group have announced plans to merge their direct B2B operations to create a new force in the UK business communications and IT sector. With annual pro forma revenues of around £1.4 billion, the new entity, formed of substantially all of Virgin Media O2 Business and Daisy Group, will be consolidated […]

London-based Internet Service Provider (ISP) Community Fibre has announced an 82 per cent increase in annual revenue to £76 million in its latest annual filings, reporting earnings before interest, tax, depreciation and amortisation (EBITDA) of £8 million in 2024, marking its first profit. The alternative fibre network (Altnet), backed by private equity firm Warburg Pincus, […]

Ofcom has published the latest figures for complaints the media regulator received about the UK’s major telecoms and pay-TV providers. These figures cover the period from October to December 2024 and represent complaints made by customers about their broadband, pay-monthly mobile and pay-TV services. Overall, during this period the numbers of complaints decreased slightly remained […]

Forty-five per cent of Internet Service Providers (ISPs) saw an increase of 0.2 Mbps, 54 per cent stayed the same, and 1 per cent saw a decrease between 0.2 and 0.4 Mbps in March 2025 on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime-time Netflix streaming experience. […]

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and TV) and mobile services. Comprised of around 250 new hires and 280 existing care agents who have received additional training, this new team […]

Six per cent of Internet Service Providers saw an increase between 0.2 and 0.6 Mbps, 75 per cent stayed the same, and 19 per cent decreased by 0.2 Mbps this month on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime-time Netflix streaming experience. Thirty-nine countries and regions […]