A previous plan to spin off joint venture Virgin Media O2’s fixed network in Britain has been scrapped, Telefonica’s Chief Executive Marc Murtra has confirmed speaking to Reuters. “The project is stopped,” Murtra said, clarifying that the “plan is not on pause”. Virgin Media O2, which is jointly owned by Liberty Global and Telefónica, had […]

Openreach has reported that it has driven its 5,000th electric vehicle (EV) onto the road, marking a major milestone in its plan to become carbon neutral by March 2031. The company has pledged to upgrade the vast majority of its 23,000 fleet to cut emissions, improve air quality, and support the UK’s net-zero goals. The […]

One per cent of Internet Service Providers (ISPs) saw an increase of 0.2 Mbps, 89 per cent stayed the same, and 10 per cent went down 0.2 Mbps in June on the Netflix ISP Speed Index, a monthly update on which ISPs provide the best prime-time Netflix streaming experience. Thirty-seven countries and regions were in […]

As millions of Brits head on a staycation this summer, O2 is ensuring that customers visiting many of Scotland’s most remote holiday spots can stay connected. With nearly half of Brits (48 per cent) planning a domestic getaway, and one in three saying mobile coverage influences their destination, upgraded 4G and 5G coverage is helping […]

EE, the UK broadband provider, has unveiled Stream Mode – the latest innovation in its WiFi Enhancer service. Stream Mode intelligently prioritises a customer’s favourite streaming apps, helping them enjoy smooth streaming even when the entire household is online. Available exclusively on EE, Stream Mode is switchable setting within the EE app. It prioritises streaming […]

VodafoneThree has announced a strategic wholesale agreement with London’s largest full fibre network, Community Fibre. The partnership will provide access to Community Fibre’s network, allowing VodafoneThree, under the Vodafone brand (as the converged brand in the VodafoneThree portfolio) to offer full fibre broadband to up to 1.3 million homes across the capital, and become London’s […]

Two per cent of Internet Service Providers (ISPs) saw an increase of 0.2 Mbps, 61 per cent stayed the same, and 37 per cent went down 0.2 Mbps in May on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime-time Netflix streaming experience. Forty countries and regions were […]

Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The media regulator says that it has “seen signs” that companies have improved the way they deal with complaints. Customer satisfaction with complaints handling for mobile (61 per […]

Broadband Service Providers (BSPs) can improve their customer satisfaction via a new project that is providing them with the tools to more accurately assess the end-user experience with the applications they use.While known performance metrics can be used to spot issues such as network degradation, currently there is no standardised method to quantify the quality […]

Three per cent of Internet Service Providers (ISPs) saw an increase between 0.2 and 0.6 Mbps, 84 per cent stayed the same, and 13 per cent decreased 0.2 Mbps this month on the Netflix ISP Speed Index, a monthly update on which ISPs provide the best prime-time Netflix streaming experience. Nine countries and regions were […]