Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and TV) and mobile services. Comprised of around 250 new hires and 280 existing care agents who have received additional training, this new team […]

Six per cent of Internet Service Providers saw an increase between 0.2 and 0.6 Mbps, 75 per cent stayed the same, and 19 per cent decreased by 0.2 Mbps this month on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime-time Netflix streaming experience. Thirty-nine countries and regions […]

Ofcom has published the latest figures for the complaints it has received about the UK’s main broadband, mobile and pay-TV services. These figures cover the third quarter of 2024, from July to September. During this quarter, there was a slight decrease in the number of complaints we received compared to the previous quarter (from April […]

Point Topic has provided an update on fixed broadband availability in the UK, tracking the progress between the end of 2023 and 2024. The analysis is based on the Thinkpoint broadband availability dataset which includes 1.7 million postcodes. At the end of 2024, the FTTP coverage was 72.9 per cent of the UK total premises, […]

Five per cent of Internet Service Providers (ISPs) saw a 0.2 Mbps increase, 70 per cent remained the same, and 25 per cent experienced a decrease of 0.2 to 0.6 Mbps this month on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime-time Netflix streaming experience. Three countries […]

Parks Associates research released at CES 2025 shows that 22 per cent of US households now receive their internet and mobile services as part of a bundle. This finding highlights a growing trend towards broadband expansion through the bundle of wired and wireless access. At CONNECTIONS Summit, the research firm and panels of industry experts […]

Parks Associates’ Home Services Dashboard, an ongoing research project analysing consumer surveys of 8,000 US Internet households, reveals ARPU for traditional services bundled with home Internet increased in Q3 2024 compared to the same quarter in 2023. Tested traditional service bundles include mobile plans, pay-TV with live TV channels, home phone, and professionally monitored security. […]

Virgin Media has been named best network in every category of Opensignal’s latest biannual report – including consistent quality, download speed, upload speed, video experience and reliability experience. The report examined the real-world fixed broadband experiences of users across the UK, analysing performance data from July 1st to September 28th, 2024, across 12 different regions. […]

Higher bitrates drove several increases during November on the Netflix ISP Speed Index, a monthly update on which internet service providers (ISPs) provide the best prime-time Netflix streaming experience. Twelve countries and regions were in the top performance tier in November: Denmark, Hong Kong, Netherlands, Norway, Portugal, Romania, Singapore, South Korea, Spain, Switzerland, Thailand, and […]

Ofcom has published the latest figures for complaints it has received about the UK’s major providers of broadband. mobile and pay-TV services. These figures cover the quarter from April to June 2024.  During that quarter, complaints remained at a similar level to the previous quarter. Complaints about broadband, landline and mobile services fell slightly while complaints […]