Research from Parks Associates and TechSee presented at Enterprise Connect shows that as broadband competition expands across fibre, 5G fixed wireless, and next-generation satellite services, providers in the US are increasingly winning or losing customers based on the quality of the in-home Wi-Fi experience. The firm’s white paper, Seeing the Unseen: Delivering Connectivity with Confidence, […]

Price rises for broadband and mobile customers are set to hit 18 million UK wallets from March 31st, according to new analysis by Uswitch. But by acting now, millions of consumers can beat these price rises by switching suppliers before the hikes take effect. The spring price increases are expected to add an average of […]

According to Ofcom research, average broadband prices available in the UK fell in real terms in 2025, especially for faster services. Across various different speeds, prices decreased by 6 per cent on average. In many cases, customers can switch to a faster, more reliable full-fibre broadband service and pay the same, or less, than they […]

Ofcom has published the Q3 2025 figures for complaints the media regulator has received about the UK’s major providers of mobile, broadband and pay-TV services. Covering quarter from July to September 2025, the figures show that complaints remained similar to the previous quarter – with complaints about broadband, landline, mobile and pay-TV all staying at […]

Virgin Media O2 (VMO2)’s Q4 2025 results show that the UK’s telco’s gigabit broadband network increased its coverage by 115,100 premises in the quarter, while related customers fell to total 5,687,600 (down by 16,700 in Q4 vs an increase of 60,800 in Q3). The company’s mobile base grew and 5G outdoor population coverage reached 87 […]

More than half of UK broadband customers are paying £30 (€34.42) or more per month for their service, according to research from Hyperoptic, with nearly one in five paying £40 or more. The findings come as Ofcom reports that 1.6 million people switched broadband or landline provider in the past year following the introduction of […]

Truespeed Communications and Freedom Fibre have signed an agreement to combine their businesses. The combined entity will play a role in the ongoing consolidation of the UK alternative network (‘altnet’) sector. This merger brings together two businesses with a combined footprint of 412,000 premises ready for service, and 70,000 customers, concentrated across the North-West, West […]

Sky has announced that annual price increases will occur this April for broadband and TV customers taking out a contract from today (February 4th). Sky broadband customers will see a hike of £3 to their monthly bills, whilst Sky’s pay-TV services will be subject to a £1 increase per month for the Sky Cinema channel […]

London-based Internet Service Provider (ISP) Community Fibre has announced a record year of annual revenue growth, up 48 per cent to £113 million (€130.5m). Following the news welcomed by investors and shareholders today, Community Fibre also reported an adjustment in earnings before interest, tax, depreciation and amortisation (EBITDA) to £49.8 million, up 530 per cent […]

At the Wireless Global Congress (WGC) APAC 2026 in Tokyo, Airties, a provider of AI-driven software for ISPs, has revealed findings from a commissioned consumer survey, independently conducted by Qualtrics, of more than 1,000 Japanese households. The survey revealed a potential churn crisis for home ISPs in Japan: approximately one-quarter of households are considering switching […]