Ofcom has published the latest figures for complaints the media regulator has received about the UK’s main broadband, mobile, and pay-TV providers. These figures cover the second quarter of 2025, from April to June. Overall complaint numbers decreased compared to the previous quarter; complaints about fixed broadband and pay-TV decreased while complaints about pay-monthly mobile […]

In September, 1 per cent of Internet Service Providers (ISPs) saw an increase of 0.4 Mbps, 26 per cent rose by 0.2 Mbps, 72 per cent stayed the same, and 1 per cent decreased by 0.2 Mbps on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime-time Netflix […]

An academic paper, prepared in advance of an international conference on network and service management, suggests that Italy’s Piracy Shield causes significant collateral damage. In the paper, 90th Minute: A First Look to Collateral Damages and Efficacy of the Italian Piracy Shield, the University of Twente researchers, Raffaele Sommese, Anna Sperotto, Antonio Prado, Jeroen van […]

Aprecomm, a provider of intuitive, self-healing network and customer experience solutions, has announced the launch of AIVRA (Aprecomm Intelligent Virtual Response Assistant), a continuously learning AI agent designed to transform how Internet Service Providers (ISPs) interact with their data. With AIVRA, Aprecomm says ISPs gain “real-time access to their entire operational ecosystem through a unified, […]

In advance of the 2025 Network X conference, Airties, a specialist in AI-driven software that improves the connectivity experience, has announced findings from a consumer survey, independently conducted by Qualtrics, of more than 2,000 households across the US and UK. The survey revealed a looming churn crisis for ISPs: approximately one-third of households are considering […]

Virgin Media customers are benefiting from faster installations after the operator rolled out new training for 1,000 frontline technicians to improve customers’ joining experience. Now live across all nexfibre full-fibre connections, with plans to be rolled out more widely over the coming months, the project ensures that technicians arrive with all the tools and equipment […]

Virgin Media is refreshing its bundle line-up which its says will “put entertainment at the heart, simplify its offering and provide even more value for its customers” – including faster broadband, more HD channels, and Netflix included as standard across a selection of broadband and entertainment packages. New and re-contracting customers can choose from five […]

During August 2025, 0.5 per cent of Internet Service Providers (ISPs) saw an increase of 0.2 Mbps, 18 per cent stayed the same, 81 per cent decreased  0.2 Mbps, and 0.5 per cent went down 0.4 Mbps on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime-time Netflix […]

Zen Internet, the UK’s independent telecommunications and network connectivity provider, has appointed Jon Nowell as managing director of its Business division. Nowell will oversee the sales, engineering, architecture and business development functions within Zen’s business division with a focus on delivering scalable, future-ready connectivity solutions to organisations across the UK. With more than 20 years’ experience […]

Community Fibre, the London broadband network, reports it has connected more than 400,000 homes and businesses across the capital, serving over 1.4 million users. With a fibre-to-the-premises (FTTP) network covering 1.3 million properties in London, it has seen a 33 per cent increase in its customer base in the past year, reaching a network penetration […]