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O2 offers free 5G+ upgrade

March 11, 2026

O2 customers can now access faster, more powerful mobile speeds with the rollout of 5G+ across more than 700 towns and cities, available on O2 as standard and at no extra cost.

The rollout of 5G+ means O2 customers with a compatible device and SIM (purchased from 2024 onwards or an eSIM) can experience the full power of O2’s 5G service, including enhanced coverage and faster speeds. Those who have a compatible device but need to update their SIM to benefit from the free upgrade can do so by switching to an eSIM, at no extra cost, via O2’s website.

Benefits of 5G+ on O2’s network include: 

  • Enhanced coverage in busy areas: More reliable performance designed to work better in high demand locations. 
  • Improved phone battery life: Devices use less power as they no longer need to connect to both 4G and 5G networks simultaneously. 
  • Lightning-fast speeds: On average around 50 per cent faster than 4G. 

To access 5G+ on O2 customers need to be in a 5G+ area – now available in more than 700 towns and cities across the UK including Southend-On-Sea in England and Aberdeen in Scotland. 

Christian Hindennach, Chief Commercial Officer at Virgin Media O2, commented: “Our 5G+ service is now available to millions of customers across the UK, and uniquely, it’s available to everyone on O2 across all Plans – unlike other networks. The upgrade boosts performance in busy areas, including major venues that host big crowds, benefiting both residents and visitors, and is another example of Virgin Media O2’s commitment to enhancing our network and delivering a more reliable experience. We’re investing £2 million every day to help our customers prepare for the next wave of mobile innovation.”

Categories: 5G, Articles, MNO, Mobile

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