Verizon has launched an interactive TV version of its In-Home Agent customer self-help tool on its FiOS TV platform in the US. According to the company, the new tool uses “the advanced FiOS network” to diagnose issues, report back to customers, and then quickly and automatically fix most problems.

The new In-Home Agent app, which is accessed from the FiOS TV main menu “help” screen, is designed to guide customers through various routine tasks such as setting up a remote control or checking for connection and service problems

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