Virgin Media O2 has announced that its next generation 5G Standalone (5GSA) network is now live in 500 towns and cities across the UK. Available to more than 70 per cent of the UK population – some 49 million people – this represents the country’s largest 5G Standalone deployment. Customers can benefit from an improved […]
Virgin Media O2 and Coventry City Council have bolstered their existing partnership to scale up the council’s pioneering #CovConnects digital inclusion programme and its device bank initiative that rehomes end-of-first-life devices from businesses and public sector organisations, redistributing them to people who need them across communities in Coventry. The project aims to increase the number […]
Thousands of people experiencing financial hardship across Scotland can now access a free smartphone and mobile data to help them get online, thanks to a new partnership between the Citizens Advice Scotland (CAS) network, Virgin Media O2, Hubbub and the Scottish Government. Through the initiative, Virgin Media O2 has provided 1,200 refurbished smartphones to Citizens […]
Virgin Media O2 and environmental charity, Hubbub, are urging Brits to back up and donate old phones as research reveals 46 per cent are holding onto devices due to sentimentality, with nearly 27.7 billion memories stuck in drawers across the country. An estimated 123 million unused devices are gathering dust in drawers across the UK […]
Virgin Media has released data that reveals a drop in broadband traffic on Friday afternoons during the summer months, with as much as an 8 per cent dip between 3-5pm compared to the winter, as remote workers clock off early. The Friday traffic drop-off comes from Virgin Media’s broadband network analysis, a reliable indicator of […]
Liberty Global has reportedly offered voluntary redundancy to around 800 of its 1,900 direct employees as part of restructuring efforts. The company, which has a 50 per cent stakes in Virgin Media O2 and VodafoneZiggo, confirmed the news in a statement to Bloomberg. “We’re reshaping our internal structure so that our operating model is positioned for […]
As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing helpful prompts based on millions of previous conversations on the same topic. During an interaction with a customer, Lumi AI will advise an agent […]
Thirty government-funded mast upgrades have now been activated in Wales as part of the Shared Rural Network (SRN) – a programme brokered by the UK government and joint-funded with mobile network operators to improve mobile coverage in rural areas. Across the whole of the UK, 56 masts are now live as part of the SRN. […]
London Tube users can now stay connected via high-speed 4G and 5G on new sections of the network as Transport for London (TfL) and Boldyn Networks (Boldyn) complete further installation works to expand mobile coverage on the network. Mobile coverage has been expanded along the Northern line with the tunnelled section between Balham and South Wimbledon […]
Virgin Media O2 has has announced the details of its spectrum transfer agreement with Vodafone UK that will see Virgin Media O2 acquire 78.8 MHz of spectrum for an investment of £343 million (€400m), materially enhancing the company’s network position and helping to improve the connectivity experience of consumers and businesses across the country. The […]