Millions of UK households are facing telco price rises up to four times the rate of inflation this April, as the industry marks one year since the launch of Ofcom’s ‘pounds and pence’ pricing rules. Analysis from Uswitch, the comparison and switching service, reveals that while inflation currently sits at 3.2 per cent, some mobile […]
Ofcom has fined Virgin Media £23.8 million (€27.1m), after it disconnected telecare customers during its programme to migrate customers to digital landlines. Virgin Media notified Ofcom about a number of incidents related to the migration of telecare customers in November and December 2023. As a result, the media regulator launched an investigation to establish whether […]
Against a backdrop of repeated major provider outages this year, a Uswitch broadband outage report reveals the scale of the UK’s connection challenge, with 22.4 million (41 per cent) users across the UK left disconnected at least once in the last 12 months. Internet outages totalled 238.7 million hours in the past year, costing the […]
Over 1.6 million mobile and broadband customers are warned they could be at risk of overpaying on their bills from this November, with a huge number of deals set to expire. Analysis by Uswitch, the comparison and switching service, highlights the urgency of checking contract end dates ahead of the Black Friday sales period. This […]
Mobile network provider giffgaff, which is owned by Telefónica and uses O2’s associated virtual operator (MVNO) platform, has officially rolled out its full-fibre broadband products – which are powered by nexfibre and Virgin Media’s networks – in the UK. “We’re delighted to see giffgaff’s broadband rolling out across our network,” said Rajiv Datta, CEO of nexfibre. […]
Sky Broadband has launched its new Full Fibre 2.5 Gigafast+ and Full Fibre 5 Gigafast+ packages, claiming it now offers “the UK’s fastest broadband speeds any major provider”. The 2.5 Gbps and 5 Gbps speeds will be delivered by the new Gigafast+ hub which leverages WiFi 7 technology and is capable of delivering speeds twice […]
Hyperoptic, the UK’s alternative full fibre broadband provider, was crowned ‘Best Telecoms Innovation’ provider at the annual Uswitch Telecoms Awards, pipping industry giant EE. The accolade, specifically recognising Hyperoptic’s Managed Wi-Fi Solution, was decided by a panel of experts from across consumer technology industries. Hyperoptic was also highly commended in the Regional Broadband Provider of […]
While Nokia plans to launch the first mobile network on the moon, reliable 4G coverage is still difficult to come by in certain areas of the UK – as the Isles of Scilly may be the worst UK region for 4G coverage, according to analysis by Uswitch. This region records no indoor premises with a […]
Research reveals that the UK is at the forefront of 6G innovation, ranking in fourth place in the world’s race to 6G. The study by Uswitch mobiles analysed countries on their median and maximum 5G download speeds, as well as their 6G patent filings by country, to reveal which countries are leading the race to […]
More than a quarter of the UK are left angry, upset or confused after speaking to their broadband provider’s customer services. More than a third of people (38.5 per cent) believe that the UK’s broadband providers offer the worst customer service of any industry, according to research by leading alternative broadband provider, Hyperoptic. The study, […]