Customer engagement solutions specialist CSG has reinforced its relationship with Indian OTT streaming service platform ZEE5. Using CSG’s customer data platform, ZEE5 integrates its customer data with a single, unified platform that takes a data-driven approach to create what CSG describes as exceptional customer experiences. Easier and faster access to customer data worldwide generates comprehensive […]
Customer engagement solutions specialist CSG and TMT management consultancy Analysys Mason have released the results from their research collaboration examining how well-positioned communications service providers (CSPs) are to meet future enterprise demand for communications and IT services post Covid-19. Key to the report was the finding that a significant 80+ per cent of the largest […]
CSG has formally acquired Tango Telecom, a supplier of convergent policy control and messaging solutions. The acquisition is the culmination of a long-standing relationship that delivers end-to-end digital monetisation solutions to some of the world’s largest and most successful communications service providers (CSPs). The acquisition of Tango Telecom arms CSG with real-time, dynamic policy and […]
CSG has announced an extension of their multi-year agreement with Telenor Global Services. As part of the expanded engagement, CSG will deploy its cloud-based digital wholesale solution suite to simplify and streamline Telenor’s operations. “To enhance customer experience and foster a more efficient business model, our goal is to be fully cloud-based this year,” said […]
Etihad Etisalat (Mobily) has announced a multi-year extension to its partnership with CSG. Mobily will deploy CSG’s innovative suite of revenue and customer management solutions to accelerate growth, introduce new products and services, and evolve the customer experience through traditional and digital channels. “Mobily is committed to its strategic vision of becoming a fully integrated […]
CSG has launched its Digital Mediation platform, a cloud-first solution proven in both private and public clouds like Amazon Web Services (AWS) and Microsoft Azure, that helps CSPs monetise 5G and B2B2x opportunities with minimal risk, while reducing disruption to their existing systems. CSG says its Digital Mediation eases the burden and simplifies the process […]
London-based satellite operator Inmarsat says it is further developing its relationship with CSG to deliver Cloud services and monetisation of its mobile broadband services. As part of this multi-year agreement, Inmarsat is moving its billing and revenue management operations to a consolidated, cloud-based managed services model developed by CSG, replacing existing third-party and bespoke legacy […]
CSG and Bell, Canada’s largest telco providing advanced wireless, Internet, TV and business services, have announced a seven-year extension to their long-standing partnership. CSG will continue to support residential customer service and billing for Bell’s Fibe and Alt TV services. “Bell is a leader in the rapidly evolving communications market,” said Darla Thompson, vice president, […]