CSG has announced a multi-year contract extension with DISH Network to continue powering its customer service. For 45 years, DISH has been connecting communities across the US, evolving from a satellite pioneer into a diverse connectivity leader. CSG has been a trusted business enabler for much of that journey and will continue to help DISH […]
NEC Corporation and CSG Systems International have entered into a definitive agreement under which NEC will acquire CSG for $80.70 per share in cash, for a total enterprise value of approximately $2.9 billion (€2.4bn), including debt. NEC says the transaction strengthens “[its] position as a leader in next-generation digital solutions and accelerates AI and cloud-driven […]
CSG has released its 2026 State of the Customer Experience Report, which finds consumers in an era of total digital saturation, bombarded with brand communications in every channel, all day, every day. The research indicates that in 2026, clarity will be the most crucial driver of customer trust and loyalty. CSG’s global survey of 1,200 digital […]
MoneyGram Haas F1 Team has announced a partnership with customer experiences specialist CSG. The collaboration will debut at the Formula 1 MSC Cruises United States Grand Prix 2025 in Austin, Texas, over the weekend of October 17th – 19th. “We’re excited to welcome CSG to the MoneyGram Haas F1 Team family for our home race […]
CSG and Charter Communications have signed a multi-year contract extension and expansion of their decades-long relationship. With this extension, CSG will continue as a revenue management and monetisation partner for Charter through to September 30th 2031, and will expand its support to include new areas of growth in Charter’s US business. “For more than 25 […]
CSG recently surveyed 1,000+ consumers across the US, UK, France, Australia and Germany regarding how they interact with AI-enabled support tools when contacting their communications service providers (CSP) and the effectiveness of those tools from the consumer perspective and its impact on loyalty. Across all regions, 85 per cent of respondents would prefer to use […]
Telenor Denmark, the second-largest mobile operator in the Danish market, has chosen CSG‘s cloud-native, software-as-a-service (SaaS) platforms to drive its evolution into the future. This transformation charges Telenor Denmark’s omnichannel monetisation, improves business efficiency and future-proofs the B2C and B2B customer experience. “At Telenor Denmark, we make it easy for our 1.7 million customers to […]
CSG has acquired iCheckGateway.com (iCG Pay), a North American ACH and credit card payment processing company. Management expects this acquisition to be accretive to CSG’s 2024 profitability. iCG Pay has a growing merchant customer base in high recurring revenue industry verticals including financial services, insurance, utilities and government. Both CSG and iCG Pay provide market […]
Customer experience, billing and payments solutions specialist CSG has launched CSG Xponent Ignite, a customer engagement solution built from industry-specific expertise that it says enables businesses quickly to deploy, engage and deliver quantifiable experiences aligned with their goals. “Companies are frustrated with spending millions of dollars on generic CX tools that don’t produce the outcomes […]
Customer engagement, revenue management and payments solutions specialist CSG has confirmed its 25th successful cloud revenue management solution implementation with CBTS, a division of Cincinnati Bell, hosted on Amazon Web Services (AWS). “Over the past decade, CSG has built the cloud revenue management market through collaborative innovation and flawless execution on AWS,” said Chad Dunavant, […]