The US fibre rollout may be slow and concentrated in urban areas, but it’s customers’ preferred choice when available. Fibre internet service providers (ISPs) outshine non-fiber ISPs 76 to 68 (out of 100) for customer satisfaction, per the American Customer Satisfaction Index (ACSI) Telecommunications Study 2024. Yet, although fibre remains the top broadband choice, 5G […]

When it comes to connectivity, there is no contest: Fibre Internet beats non-fibre service hands down, according to the American Customer Satisfaction Index (ACSI) Telecommunications Study 2022-2023. The former outpaces the latter by 9 points — 75 to 66 — for customer satisfaction (on a scale of 0 to 100. “Across the entire customer experience, […]

After slipping 2.6 per cent last year, customer satisfaction with video streaming services is steady with a score of 74 (on a scale of 0 to 100), according to the American Customer Satisfaction Index (ACSI) Telecommunications Study 2021-2022. Consumers still favour streaming over all the other telecommunications industries – and its lead over the next […]