Virgin Media has the biggest proportion of dissatisfied customers for landline, broadband and pay-TV services, according to Ofcom’s latest customer satisfaction tables. In September, the media regulator conducted 3,000 interviews and various online surveys of customers of landline, mobile, fixed broadband and pay-TV operators with a market share of 4 per cent or more. Virgin […]
American consumers continue to expand the number of devices and platforms they use to view TV shows and movies, yet report no significant change in the total time they spend watching on the traditional TV set. An annual study of consumer video consumption habits conducted by Frank N Magid Associates reveals that while more than […]
An anticipated surge in the household penetration of next-generation Internet-connected devices indicates solid consumer interest in new content to experience on these devices, according to a new study – Connected Devices and Services: Reinventing Content – presented by global consulting firm Bain & Company at the Forum d’Avignon event, which brought together players from the […]
Consumption of legitimate free and paid for online video is on track to exceed 770 billion views across the USA, UK, France and Germany this year, according to a new report from Futuresource Consulting. Improvements in accessibility and ease of use are among the growth triggers that have seen the rise from around 640 billion […]
A preliminary report detailing the extent and type of digital piracy that is currently taking place in the United States suggests that while individual acts of digital piracy are common, large-scale digital piracy was found to be rare. Sponsored by Columbia University’s The American Assembly project, the results were excerpted from a larger forthcoming survey-based […]
Advertising in VoD programming offers specific advantages for brand marketers to effectively engage consumers, according to the Phase II study of the Advanced Advertising Media Project (AAMP) – a US industry-wide research initiative to measure the impact of advertising within free VoD. The study, which examined the viewing behaviour of more than 1,000 consumers, revealed […]
British TV and film viewers are hungry for change to the traditional TV status quo, frustrated by a lack of accessibility to content, according to a UK-wide survey exploring changing consumer attitudes and behaviours to TV and video. The survey was conducted by media management specialist Red Bee Media, and is a part of the […]
In the US, the amount of time spent streaming videos online is growing at a much faster rate than the number of video viewers, according to Nielsen. Over the last three years, time spent watching video from home and work computers has more than doubled while the number of unique viewers increased 26 per cent […]
Findings from a survey carried out by ISP information website ISPreview reveal that 57 per cent of the 590 respondents are “interested” (29 per cent are “Very” interested and 28 per cent have “Average” interest) in the new generation of broadband ISP-based television services (IPTV), which are slated to be launched in 2012. Furthermore, 47.2 […]
Findings from data gathered by online video platform Ooyala suggest that people are watching more and more video online, with greater consumption on tablets compared with desktops. Ooyala has initiated the VideoMind Video Index report, its first quarterly overview on the state of online video. “It’s the work of a team of Ooyalans who have […]