Tesco Mobile is offering its customers £3 (€3.8) off their monthly bill if they download an Android app that will deliver extra ads to their smartphone. Customers who sign up to the Tesco Mobile Xtras programme will see an extra full-screen ad roughly every third time they unlock their phone. The company is also giving […]
After two years of declining customer satisfaction, the telecommunications sector has halted the slide, according to new data from the American Customer Satisfaction Index (ACSI). The new ACSI results for the telecommunications sector, which includes subscription television service, Internet Service Providers, fixed-line telephone service, wireless telephone service and cell phone manufacturers, show a 1.9-per cent […]
TV service providers and Internet Service Providers received the lowest overall customer experience scores, according to the 2016 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 US consumers. Of the 20 industries covered in the 2016 Temkin Experience Ratings, TV service and ISPs tied with healthcare providers for the […]
Competition watchdogs at the European Commission have blocked the sale of Telefónica’s O2 UK mobile operator to CK Hutchison, the owner of mobile company Three. The planned deal was worth £10.3 billion, and would have left the UK with just three major mobile phone network operators. Competition Commissioner Margrethe Vestager expressed strong concerns about the […]
UK mobile operator EE, part of the BT Group, plans to drive improvements to the EE customer experience with more UK customer service roles, while growing 4G coverage with the aspiration of taking 4G to the very edges of the UK. The investment in coverage will focus on filling in outdoor ‘notspots’ in current 4G […]
After months of ‘on-off’ speculation and recent confirmation that possible merger talks had recommenced, Liberty Global and Vodafone have confirmed they are to merge their Dutch operations in a 50-50 joint venture they say will create a national unified communications provider in the Netherlands with complementary strengths across video, broadband, mobile and B2B services. They […]
Responding to heightened media speculation, Vodafone has confirmed it is in discussions with cable MSO Liberty Global (LG) regarding the creation of a joint venture in the Netherlands that would incorporate both companies’ local operating businesses. The telco says discussions are ongoing and do not extend beyond the creation of a joint venture in the […]
Dominant telco BT has welcomed the UK’s Competition and Markets Authority’s (CMA) decision to approve its acquisition of triple-play operator EE, unconditionally without remedies. The CMA’s decision paves the way for BT to complete the acquisition of EE in the coming weeks and to incorporate the business into the wider BT Group in the months […]
French telco Orange has confirmed that it has renewed preliminary discussions with the Bouygues Group with a view to a consolidation with French mobile phone, Internet service provider and IPTV operator Bouygues Telecom. These discussions are not limited by any particular calendar and hold no commitment to any particular predefined outcome. In a Statement, Orange […]
With Un-carrier X offering double the LTE data plus its new zero-rated video streaming service Binge On for no extra fees, T-Mobile US is set to maintain its Un-carrier momentum and gain market share in Q4 as it puts pressure on the pricing approaches of its rivals, according to Strategy Analytics. Through its Un-carrier initiative, […]