UK telco BT has been required to refund or credit £18 million (€20.7m) to customers, following enforcement action by regulator Ofcom. In 2024, Ofcom fined BT £2.8 million after it failed to provide customers with clear and simple contract information before signing up to a new deal. The company broke Ofcom’s consumer protection rules designed […]
A report from IoT market research firm Berg Insight reveals that global IoT connectivity revenues increased 12 per cent to reach €14.2 billion in 2024. The monthly ARPU dropped 5 per cent to €0.33. IoT connectivity revenues account for 1–4 per cent of service revenues for the largest mobile operator groups. By 2029, Berg Insight […]
AST SpaceMobile, which is building a satellite-based system to provide global 5G cellular access, says it will see 20 of its powerful Block 2 satellites launched this year. The first of that number will be launched during August on nan Indian rocket. It already has five of its earlier Block 1 satellites in orbit which […]
The joint-venture between Reliance Jio and SES expects to start its satellite-delivered broadband service before the end of this year. “We have been ready with our ground infrastructure and everything else for the last two years,” said Harsh Verma, SES’s vice president of sales for the Asia-Pacific region, during a press briefing on July 24th. […]
As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing helpful prompts based on millions of previous conversations on the same topic. During an interaction with a customer, Lumi AI will advise an agent […]
Openreach has reported that it has driven its 5,000th electric vehicle (EV) onto the road, marking a major milestone in its plan to become carbon neutral by March 2031. The company has pledged to upgrade the vast majority of its 23,000 fleet to cut emissions, improve air quality, and support the UK’s net-zero goals. The […]
Charter has shed 80,000 TV subs in the last quarter while also cutting losses. The company, that has unveiled a merger deal with Cox Communications, also lost 117,000 Internet customers and added 500,000 mobile subscribers. It was actually an improvement for Charter. The company lost 408,000 video subscribers and 149,000 Internet customers in the same […]
Starlink’s direct-to-consumer cellular service, in conjunction with T-Mobile, is now live across the US and not just for T-Mobile clients. T-Mobile CEO Mike Sievert announced that the Starlink-powered service is officially out of its beta-testing phase, though it only supports text messaging and location-sharing at the moment. T-Satellite is currently available as a standalone subscription […]
Space42, the Emirates-based SpaceTech business, has signed financing facilities worth $695.5 million (€592m), backed by Export Credit Agency guarantees to fund Space42’s two next-generation geostationary satellites Al Yah 4 and 5. The borrowings are arranged by Crédit Agricole CIB, Santander CIB, Societe Generale and Natixis and backed by Bpifrance Assurance Export. The satellites are set […]
SES, in a public/private partnership with the Luxembourg Government, is ordering a second highly-secure satellite, GovSat-2. GovSat, the 50/50 joint venture between SES and the Luxembourg Government, provides secure, reliable and accessible satellite communication services for governments. GovSat-2 will be positioned over the-2 European satellite arc. It will join GovSat-1 in augmenting reliable connectivity services […]