Sky has announced that, from April 1st, its broadband and pay-TV customers will see the cost of their subscription package rise by an average of 6.7 per cent. In a blog post, Devesh Raj, Chief Operating Officer at Sky, said: “It’s never welcome news that the cost of products and services are increasing, especially at […]

Parks Associates’ new consumer study, Home Internet Evolution: 5G Competition and Value-Added Services, finds that fibre and mobile services score the highest regarding consumer value perceptions of their Internet service, especially on cost. Sixty-six per cent of subscribers with a fixed wireless access (FWA) plan from a mobile provider – also known as 5G or […]

BT is scrapping mid-contract price rises linked to inflation after watchdog Ofcom threatened to ban the practice. It has been one of several ISPs to tell customers the cost of their mobile and broadband services would increase by inflation plus a fixed percentage.  But Ofcom said that was confusing and price rises should be spelt […]

Sixteen per cent of Internet Service Providers (ISPs) increased 0.2 Mbps and 83 per cent stayed the same during December 2023 on the Netflix ISP Speed Index, a monthly update on which ISPs provide the best prime time Netflix streaming experience. Three countries and regions were in the top performance tier for December: Hong Kong, […]

In advance of CES in Las Vegas, Parks Associates research reports 92 per cent of US households now have broadband at home. There has been steady growth in smart home and security adoption over the years as US Internet households accumulate more connected devices through an increasingly diverse list of channels, from retail to service […]

A record 17 million UK homes have access to full-fibre broadband, with 4.6 million now taking it up, according to regulator Ofcom’s latest Connected Nations report. For the first time, full-fibre broadband is available to over half of homes in all four of the UK nations. Northern Ireland leads the way, with over nine in […]

Virgin Media O2 has released its Year in Review which presents a deep dive of trends, habits and behaviours across its broadband, mobile and TV services, revealing that 2023 saw new usage records. The pandemic and Covid restrictions might be a thing of the past for some, but its impact on how Brits are now […]

Point Topic, a provider of broadband market intelligence, has reported that total Q3 2023 FTTH/P/B, FTTC, cable, FWA/satellite and DSL wholesale and retail connections decreased in the UK during the quarter and stood at an estimated 28.718 million down from 28.746 million q-o-q but down considerably from 29.036 million y-o-y. The fixed broadband retail market […]

Findings from Leichtman Research Group (LRG) indicate that 92 per cent  of US households get an Internet service at home, compared to 83 per cent  in 2018 and 76 per cent in 2008. Broadband accounts for 98 per cent  of households with an Internet service at home, and 90 per cent  of all households get […]

UK comms regulator Ofcom is issuing new guidance to broadband providers to ensure consumers are given clear information about their service when signing up to a new deal. Under the guidance, broadband firms must now tell consumers about the network that underpins their broadband service and must only use terms that are clear and unambiguous. […]