After falling dramatically in 2020 as a result of the pandemic, customer satisfaction began rebounding in 2021 and is now two-thirds of its pre-pandemic level, according to a Net Promoter Score (NPS) analysis by experience management specialist Qualtrics XM Institute. As a sign of economic healing, some industries have even surpassed their pre-pandemic scores, including […]
UK-based Truespeed has secured a second tranche of funding from Aviva Investors, the global asset management business of Aviva. The £100 million (€88.6m) investment will help Truespeed accelerate the roll-out of its ultrafast, gigabit-capable full fibre network to more homes and businesses across urban, semi-rural and ultra-rural areas of South West England. It follows an […]
Findings from Leichtman Research Group indicate that 87 per cent of US households get an Internet service at home, compared to 83 per cent in 2016 and 69 per cent in 2006. Broadband accounts for 98 per cent of households with an Internet service at home, and 85 per cent of all households get a […]
Scottish FTTP broadband provider BrawBand, is partnering with telco TV specialist Netgem TV to enable its customers to access over 200 channels, including Premier Sports, available at home or on a mobile device. BrawBand customers will also have access to the Freeview Play service, making use of hundreds of extra box sets and movies for […]
Box Broadband, an Internet Service Provider that serves a combination of rural and non-rural areas, has launched its own TV offering through a partnership with Netgem TV. The new offering enables Box Broadband customers to access more than 200 free and premium channels including 80 extra channels to Freeview available at home or on the […]
Video streaming and ad tech supplier Velocix has launched a carrier-grade open caching platform which it says enables broadband providers to monetise further the delivery of Internet-based content over their last-mile data networks. The new product, Velocix Open Caching, offers fixed and mobile Internet service providers (ISPs) a way to profit from rising market interest […]
German luxury TV-maker Loewe has relaunched in the UK with its high-end, top-quality TV sets. This comes after the brand initially left the UK in July 2019, but returned following what has been described as a ‘significant investment’ from international technology investment company Skytec. Loewe will be partnering with Netgem TV in the UK, which […]
The popularity of Netflix dramas such as Squid Game, Bridgerton and Tiger King is driving a significant increase in internet usage among pensioners, according to broadband usage data released by connectivity provider TalkTalk. The data, part of TalkTalk’s latest Internet Insights Report, shows that internet usage among over 65s from July to November this year […]
An estimated 37 per cent of the world’s population – or 2.9 billion people – have still never used the Internet, according to new data from the International Telecommunication Union (ITU), the United Nations specialised agency for information and communication technologies (ICTs). Findings also reveal strong global growth in Internet use, with the estimated number […]
More UK broadband and mobile customers are shopping around and signing up to better deals – and saving themselves millions of pounds – following rule changes implemented by regulator Ofcom. In 2020, around two thirds (62 per cent) of broadband customers who were nearing the end of their contract either signed up to a new […]