Ofcom has published its seventh annual comparing customer service report, painting a mixed picture of how UK telecom providers performed in 2022. It reveals that people were more likely to be satisfied with their mobile provider (87 per cent) than their broadband (82 per cent) or landline company (77 per cent). And while average numbers […]

Findings from Leichtman Research Group indicate that the largest cable and wireline phone providers and fixed wireless services in the US – representing about 96 per cent of the market – acquired about 960,000 net additional broadband Internet subscribers in Q1 2023, compared to a pro forma gain of about 1,085,000 subscribers in Q1 2022. […]

Satellite services business Speedcast has agreed connectivity access with Saudi Arabia with new licences granted. Speedcast says it has already delivered communications services to customers through in-country partners. With its latest expansion, the company will supplement its existing Internet Service Provider (ISP) licence from the Kingdom’s Communications, Space and Technology Commission (CST) with additional support […]

Low Earth Orbit (LEO) satellite communications company OneWeb and integrated communications services provider iSAT Africa have signed a Distribution Partnership Agreement (DPA) to bring high-speed, low-latency broadband connectivity across Africa. The partnership brings together OneWeb’s satellite technology and iSAT Africa’s experience in rural connectivity, fixed and mobile satellite services, enterprise, and broadcasting solutions in Africa. […]

Liberty Global earnings were negative in Q1, posting a loss of $713.5 million (€650.3m) from continuing operations. Adjusted EBITDA was down by 6 per cent to $624.5 million. The company says it suffered from was a combination of subscriber losses and rising energy and labour costs in the quarter. Meanwhile, Liberty revealed it plans to […]

Ofcom has published the latest figures for complaints the regulator has received about the UK’s major broadband, pay-TV providers, mobile and landline covering the period between October and December 2022. The data shows: Shell Energy continued to be the most complained-about broadband and landline provider, attracting more complaints about its service than in the previous […]

Swedish telco Telia Company has entered into a binding term sheet agreeing upon the key terms on which to sell 100 per cent of its operations and network assets in Denmark to Danish energy and telco group, Norlys, at an expected enterprise value of DKK 6.25 billion (€838m), on a cash and debt-free basis. The […]

MásMóvil ended the year as the third largest broadband provider in Spain – ahead of Vodafone – according to the latest CNMC data. MásMóvil hit a penetration rate of 18.6 per cent, higher than Vodafone’s 17.5 per cent, which is now in fourth place. Telefónica is the market leader with a 34.1 per cent share […]

One ISP in Vietnam improved its speed more than any other Internet Service Provider (ISP) for the month of March on the Netflix ISP Speed Index, a monthly update on which ISPs provide the best prime time Netflix streaming experience.  Vietnam was the only country to register an overall gain in speed this month, with […]

Which? has found that TalkTalk is currently the worst internet service provider (ISP) in Britain. The competition for worst service provider seemed to be among the biggest companies. TalkTalk customers gave it the lowest possible ratings for technical support, customer service and broadband speed. Many people are under the illusion that TalkTalk has its own […]