For the eighth year running, DirecTV has scored higher for customer satisfaction than all major cable TV companies in the American Customer Satisfaction Index (ACSI).

In this year’s ACSI survey, DirecTV posted an index score of 68, reflecting customers’ overall satisfaction with the service, compared to the cable and satellite TV category, which scored a 64 overall. Customers surveyed by the ACSI in the first quarter of 2008 were also asked about such issues as perceived quality, perceived value and their expectations prior to subscribing to the service. The ACSI also measures customer loyalty and retention

Other posts by :

1. Hughes Satellite facing cash crunch
2. Major banks support AST SpaceMobile
3. Fitch downgrades DirecTV debt
4. BBC: You’ll miss me when I’m gone
5. Some new US Starlink subs face $1,000 start-up fee
6. Project Kuiper beating OneWeb
7. OQ Tech gets Luxembourg 5G-by-Sat concession
8. Roskosmos: Heads roll, launch project scrapped
9. MDA under pressure over satellite order

Categories: Articles, Broadcast, Pay TV