Eight and a half million UK households suffered work, schooling or entertainment disruption, or were cut off from their families, thanks to Internet connection problems during the Covid-19 lockdown, a survey commissioned by customer experience specialist Quadient has revealed. This disruption comes as the lockdown has made connectivity more important than ever – more than […]
UK broadcast regulator Ofcom has published new research to explore the relationship that people have with public service broadcasting. This research is designed to help inform Ofcom’s work on the future of PSB – Small Screen: Big Debate. Its purpose is to stimulate a national conversation involving viewers, the broadcasting industry, Parliament, and regulators about […]
UK digital network infrastructure provider Openreach has outlined plans to make ultra-reliable and gigabit-capable FTTP broadband available to more than three million homes and businesses in some of the UK’s hardest to serve communities. This follows a new consultation from industry regulator Ofcom where it proposes that such a build commitment from Openreach is sufficient […]
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by UK comms regulator Ofcom. According to Ofcom, the broadband market offers customers a wide range of choice, with different deals on offer to suit different needs, but it is […]
UK comms regulator Ofcom has published updated advice to the Government on the airwaves that could be used to improve broadband for rail passengers. In 2018, Ofcom provided initial advice to the UK Government on how demand for on-board data services for passengers is likely to grow in the coming years; and on the types […]
People suffering financial, health or emotional problems should be treated fairly and given the right support by phone, broadband and pay-TV providers, under best practice industry guidance issued by UK comms regulator Ofcom. The coronavirus pandemic has increased the potential for customers’ circumstances to change suddenly and providers are already offering additional support to people […]
UK comms regulator Ofcom is seeking evidence relating to new regulatory requirements that will apply to video-sharing platforms (VSPs), online video service where users can upload and share videos. Earlier in 2020, the UK Government confirmed the appointment of Ofcom as the regulator for VSPs established in the UK, under revisions to the EU-wide Audiovisual […]
As the UK gradually emerges from lockdown imposed in response to the Covid-19 pandemic, the performance of its broadband networks in the face of swelled demand has been praised by the national independent networks’ organisation. The Independent Networks Cooperative Association (INCA) also commended the independent networks industry and its workforce – the #connectivitychampions – for […]
UK adults spent a quarter of their waking day online during lockdown – a record high – according to research from Ofcom. During April, adults spent an average of four hours a day online, up from three-and-a-half in September 2019, the communications watchdog reported. Seven in 10 people made video calls at least once a […]
London Live, one of the local television stations under the Ofcom local-DTPS licence, has moved its entire broadcast operation to ABS Broadcast despite Covid-19 challenges The project teams on both sides were faced with unprecedented challenges caused by the Covid-19 lockdown, which presented a new dimension to the migration process. London Live is distributed on […]