UK consumers would only have to wait six instead of eight weeks before they can escalate their unresolved telecoms complaints to an alternative dispute resolution scheme, under plans put forward by media regulator Ofcom. Alternative Dispute Resolution (ADR) schemes are independent bodies that carry out impartial assessments of unresolved complaints between a customer and their […]

Video software provider Synamedia has confirmed that Malaysian content and entertainment company Astro has gone live with Synamedia Clarissa to gain a deeper understanding about how business decisions impact viewer behaviour and content consumption, with the goal of boosting engagement. Astro is investing heavily in content and the user experience: using Clarissa’s all-encompassing view of […]