Ziggo, one of the largest providers of media and communications services in the Netherlands, has selected SAS Real-Time Decision Manager to provide its contact centre agents with relevant, real-time recommendations to meet customers’ needs.

“In today’s market, customers expect truly personal experiences, whether they interact with an organization through the Web, by phone, in a store or at a counter. They expect to be heard and to be treated as individuals,” said Mieke De Ketelaere, Regional Lead for Customer Intelligence at SAS. “SAS Real-Time Decision Manager is designed to provide contact centre agents with relevant customer information to help them provide the customer with the best possible offer and a truly personal experience.”

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