A survey of US consumers identifying the ‘Most Recommended’ companies has revealed ISPs and cable TV companies to be among the lowest scorers. The report, Net Promoter Score Benchmark Study, 2016, from customer experience research and consulting firm Temkin Group, uses the Net Promoter Score (NPS) customer experience metric, and measures the likelihood of consumers […]
Netflix has released September data from its ISP Speed Index – a monthly update on which Internet Service Providers (ISPs) provide the best prime-time Netflix streaming experience. In India, Spectranet took first place with an average monthly speed of 2.17 Megabits per second (Mbps), up from 2.13 Mbps in August. YOU Broadband fell three spots […]
Overall satisfaction with alternative video services such as streaming and transactional-based OTT offerings is considerably higher than it is with traditional pay television service, spurring an increase in cord-cutting from 2015, according to three studies from marketing information services firm J.D. Power.
Ofcom has published its latest data on the volume of consumer complaints it received against the major providers of telecoms and pay-TV services. The report covers the three-month period from April to June 2016 (Q2), and includes complaints made about providers of home broadband, pay monthly mobile and pay-TV services. The total volume of telecoms […]
US broadband industry trade body the NCTA – formerly the National Cable & Telecommunications Association – is rebranding itself as NCTA – The Internet & Television Association, which NCTA President & CEO Michael Powell says better reflects the makeup of the industry that NCTA represents and the consumer services its members deliver. The new brand […]
Netflix has expressed its anger towards ISPs who impose broadband data caps on customers. In a complaint to the US media regulator FCC, the streaming giant condemned such restrictions, saying, “Data caps (especially low data caps) and usage based pricing (UBP) discourage a consumer’s consumption of broadband, and may impede the ability of some households […]
Vodafone and Orange have entered a new fight for the best value football offer. In an attempt to capture subscribers, both have extended to mid-September the promotion offer of €5 and €6 a month for La Liga and European football competitions. From September 15, subscribers to Orange will pay €19.95 a month (€9.95 for La […]
Europe needs to invest €700 billion in digital infrastructure to catch up with the US and China, Commissioner Guenther Oettinger said. The commissioner for the digital economy warned that if Europe doesn’t develop fibre-optic networks and nextgen 5G applications and networks fast enough, “we will lose, because important technological applications will not be possible any […]
Cable Europe, the Association representing broadband cable operators, has urged caution in the use of the BEREC guidelines, designed to give National Regulatory Authorities (NRAs) direction in implementing the Net Neutrality Regulation (Regulation 2015/2020). According to Cable Europe, the Digital Single Market is one of the greatest ambitions of the European Union and the Regulation […]
Google is said to be preparing to cut half the staff of Google Fiber as it turns its attention to wireless technologies. According US reports Alphabet – the Google holding company – has targeting the 500 post cut after Fiber failed to meet sign-up targets for its high-speed broadband offering. Google Fiber was reported to […]