Half of British households could switch to faster broadband today, UK comms regulator Ofcom has found, as it announces a range of action to protect loyal broadband customers and help people get a better deal. Ofcom figures show that 94 per cent of UK homes and offices can now get superfast broadband, but less than […]
The slowest broadband in the UK, with an average download speed of 0.14Mbps, is found on Greenmeadows Park in Bamfurlong, Gloucestershire, according to the latest consumer speed tests collected by uSwitch.com, the price comparison and switching service. Greenmeadows Park suffers average speeds that are 1,899 times slower than the UK’s fastest street, Abdon Avenue in […]
Analysis of the November data for the Netflix ISP Speed Index, the service’s update on which Internet Service Providers (ISPs) provide the best prime time Netflix streaming experience, reveals that Hargray in the United States saw the biggest speed increase on the index. At an increase of 1.85 Megabits per second (Mbps), Hargray’s speeds gained […]
UK comms regulator Ofcom has fined telcos EE £6.3 million (€7.1m) and Virgin Media £7 million for overcharging phone and broadband customers who wished to leave their contracts early. The penalties are the result of investigations into EE’s and Virgin Media’s early-exit charges. Phone and broadband companies can charge customers who decide not to see […]
Netfix has released October data from its ISP Speed Index – a monthly update on which ISPs provide the best prime time Netflix streaming experience. Noteworthy gains this month came from KBro in Taiwan, reaching 3.47 Megabits per second (Mbps) average for October (up from 2.93 Mbps the month prior and rising 5 spots in […]
Broadband customers are enduring terrible customer service and potentially paying hundreds of pounds a year more than they need to as providers take advantage of their loyalty, according analysis from consumer champion Which?, who found that most customers have been with their broadband provider at least three years, which may mean their introductory deal has […]
Ofcom has published the latest league tables on the complaints it receives about the UK’s major providers of telecoms and pay-TV services. Overall, complaints about broadband, landline, mobile and pay-TV services have declined since the last quarter, and are at their lowest levels since it started collecting this data in 2010. The report reveals the […]
Movistar is the best broadband supplier in Spain with Orange lagging behind, and Vodafone drawing the most complaints. These are the main conclusions of a report from the Asociación de Internautas (Internet users Association) that has evaluated the quality of the broadband networks and the convergent services given by the operators. Movistar has a 7.01 […]
Research from consumer body Which? into the UK’s biggest broadband providers has found that Virgin Media customers were the most likely to have experienced a problem with their broadband service over the last 12 months, with issues affecting seven in 10 people. The latest results of its broadband survey of more than 7,000 customers found […]
The provision of superfast broadband has increased by 25 per cent across OECD member states, according to the Teligen division of consultancy firm Strategy Analytics. Within a year, the number of providers offering the highest speed plans has increased from 49 in 24 countries to 62 in 28 countries. As superfast broadband becomes more prevalent, […]