Research from telecoms analyst firm Omnisperience and digital bill communications and analytics specialist Soft-ex has found that 84 per cent of communications service providers (CSPs) are planning to invest in more effective customer communications in the next 24 months. Throughout the Covid-19 crisis, CSPs played a vital role in keeping both enterprises and households connected, […]
The media industry suffered 17 billion credential stuffing attacks – the automated injection of breached username/password pairs in order to fraudulently gain access to user accounts – between January 2018 and December 2019 according to a new report from intelligent edge platform specialist Akamai. The Akamai 2020 State of the Internet / Credential Stuffing in […]
The Covid-19 pandemic created a surge in home network usage and issues, and disrupted customer contact-centre operations for broadband service providers around the globe, according to the findings of a survey carried out by connected homes technical support platform Sweepr, examining broadband users’ recent customer support experiences and inclination to use digital self-service. The survey […]
Origin broadband and Netgem have joined forces to offer Origin TV, a new multiscreen service combining a wealth of free live and On-demand content from public broadcasters, YouTube and YouTube Kids, genre based ‘go to’ channels, along with premium sport content through Premier Sports, with access to Spanish and Italian top football matches exclusively from […]
Research commissioned by networking systems, services and software company Ciena has found that seven out of 10 (69 per cent) British adults are now working from home at least some of the time, up from 9 per cent before Covid-19 lockdown measures took effect. This 776 per cent increase is not just a temporary change, […]
From Shakespearean performances to pub drinks with friends, it seems any activity can be made virtual now, yet streaming issues may be causing us to shy away from these resources. This is according to research on How Video is Changing the World from content delivery provider Limelight Networks. Globally, 14 per cent of adults are […]
UK multiplay operator Virgin Media has published new network data which reveals the dramatic impact of the coronavirus lockdown on how customers using their broadband services. The network insights reveal how a ‘new normal’ has been established over the emergency period, during which Virgin Media customers have been using significantly more data. Since lockdown started, […]
Americans staying home are happier with their Internet and subscription TV service, according to the ACSI Telecommunications Report 2019-2020 from The American Customer Satisfaction Index (ACSI). Video streaming maintains its status leading customer satisfaction Covid-19 has dramatically changed the way Americans work and how they spend their leisure time. With stay-at-home and work-from-home becoming a […]
Over 72 million homes and businesses across the US subscribe to broadband delivered by cable providers. With the rise of the Covid-19 pandemic, these connections are more important than ever, including home Wi-Fi networks, as many of daily activities move online. To better explain how changing consumer demand is affecting network usage and performance, NCTA […]
An important challenge facing media industries today is whether and how copyright policy should be adapted to the realities of the digital age. The invention and subsequent adoption of filesharing technologies has eroded the strength of copyright law across many countries, and research has shown that digital piracy reduces sales of music and motion picture […]