The era of the broadband and TV bundle is nearing an end according to research from Zen Internet, with millions of households no longer seeing its value. Its findings suggest that two million of the
Virgin Media has has announced a new broadband service targeted specifically at customers facing financial difficulty and uncertainty in these challenging times. The broadband-only plan, called ‘Virgin Media Essential Broadband’, will be available to those receiving Universal Credit and will come with a speed of 15 Mbps and a fixed price of £15 per month, […]
Findings from Leichtman Research Group (LRG) indicate that the largest cable and telephone providers in the US – representing about 96 per cent of the market – acquired about 1,245,000 net additional broadband Internet subscribers in Q2 2020, compared to a pro forma gain of about 375,000 subscribers in Q2 2019. These top broadband providers […]
Research into the changing habits of 2,000 UK consumers by consulting and IT services specialist NTT DATA UK shows that the Covid-19 lockdown has put connectivity front of mind for the UK population, leading to a surge in demand for better telecommunications infrastructure post-lockdown. During lockdown, consumers have relied on connectivity for work, entertainment and […]
Internet and Cloud Intelligence company ThousandEyes has revealed the findings of its inaugural 2020 Internet Performance Report, a first-of-its-kind study of the availability and performance of Internet-related networks, including those of Internet Service Providers (ISPs), public cloud, content delivery network (CDN) and domain name system (DNS) providers. Measuring performance over time, the report examines the […]
BT has reported Q1 revenue of £5.24 billion (€5.8bn), down 7 per cent primarily due to the impact of Covid-19, including reduced BT Sport revenue and a reduction in business activity in its enterprise units. Adjusted EBITDA was £1.81 billion, down 7 per cent, driven by the fall in revenue and continued investment in customer […]
Eight and a half million UK households suffered work, schooling or entertainment disruption, or were cut off from their families, thanks to Internet connection problems during the Covid-19 lockdown, a survey commissioned by customer experience specialist Quadient has revealed. This disruption comes as the lockdown has made connectivity more important than ever – more than […]
People across Ireland have relied heavily on broadband to support their physical and mental health while staying at home during the ongoing Covid-19 public health crisis – with the majority saying they have been using the internet more regularly for health related information and support, research shows. The research was commissioned by Virgin Media Ireland […]
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by UK comms regulator Ofcom. According to Ofcom, the broadband market offers customers a wide range of choice, with different deals on offer to suit different needs, but it is […]
People suffering financial, health or emotional problems should be treated fairly and given the right support by phone, broadband and pay-TV providers, under best practice industry guidance issued by UK comms regulator Ofcom. The coronavirus pandemic has increased the potential for customers’ circumstances to change suddenly and providers are already offering additional support to people […]